SoundTouch® Portable system

Sold from 2013 - 2014

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Product will not turn on

If your product appears to be receiving power but won't power on as expected:

Check the power connections at your product and at the power source.

Be sure the power connections to your product are secure both to the AC (mains) outlet and to your product. For more info, see Connecting to power.

Replace the battery in the remote.

Check if your product powers on while connected to a power outlet.

If your product power on when connected to a power outlet but does not power on when disconnected from an outlet and using only battery power, see Product does not power on with battery power.

Try the buttons on the product, the buttons on the remote control and the controls in the SoundTouch app.

Check if the buttons on your product, the buttons on your remote, or the controls in the SoundTouch app can operate your product. If buttons work on one but not the other, see Remote is intermittent or does not control your Bose product, Buttons on product do not work or work intermittently or App is blank, unresponsive, won't open or crashes.

If your product is on battery power and unused for 20 minutes, press and hold the Power button to wake it.

If your product is disconnected from an AC (mains) outlet and is unused for 20 minutes, it enters standby to preserve battery power. To resume using your product, press and hold the Power on the top of the system for about 10 seconds until a startup progress bar appears on the display.

Note: If your product is disconnected from power and unused for eight days with a battery level of 10% or less, it enters battery protection mode. Connect your system to an AC (mains) outlet.

Use only the Bose power supply intended for your product.

It is recommended to use only the Bose power supply included with your product. Using a third party power supply is not recommended. If it is necessary to connect a third party power supply, however, be sure the specs on the power supply match the power requirement found in your product specs.

Try a different USB cable.

Try connecting your product with a different USB cable to determine if there is an issue with the first cable.

Reset your product.

Much like rebooting a smartphone, your product might need to be reset on occasion to correct minor issues. For more info, see Resetting your product.

Your product may need service.

If the steps provided do not resolve your issue, your product may need service. Follow the link below for more information on how to service your product. Depending on your product and region, you will be provided a contact number or the ability to setup service online.

Click here to start service
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