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Lifestyle 650 home entertainment system

Sold from 2016 - 2022

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No audio from product

If your product seems to be set up properly but does not produce sound, try the following:

Be sure the system is connected properly.

A connection may have come loose or may be incorrect. Check the seating and location of the interconnect cables at both ends. For information system connections, see Setting up your product.

Be sure the system is set up properly and all connections are secure.

A connection may have come loose or may be connected incorrectly. For more info, see Setting up your product.

If connected via HDMI, look for related audio settings in the menu of the connected device.

In the settings menu of the connected device (i.e. cable box or Blu-ray player), look for audio settings. Many devices that send audio over HDMI might have an option for ARC or CEC; try enabling these. If the device connects to the TV and then to your Bose system, look for these settings in both the device and TV menus. (Note: Depending on the brand, CEC may be referred by a different name in the device menu. For more info, see Names used by different brands for CEC.)

Check the volume level on the Bose system.

When the system is turned on, its volume slowly ramps from zero to the last level used. If the system was turned off at an extremely low volume, it ramps to a moderate volume level. Pressing the volume button during this process sets the volume and stops if from ramping. If a higher level is desired, increase the volume gradually.

Check the HDMI-CEC setting of your product.

CEC (Consumer Electronics Control) is a feature that allows devices connected via HDMI to communicate with each other. However, since there are a variety of brands and models of HDMI devices, sometimes devices may not communicate as expected. For issues with audio, video, or remote control operations over HDMI, try setting the HDMI-CEC option in your system menu to On or Alternative. Or to bypass HDMI-CEC, try setting the option to Off. For more info, see Turning HDMI-CEC on or off.

Turn up the volume of the connected device.

Set the device volume to 90–100% to send a strong signal to your product. Then, use your product to adjust the volume level.

If there is more than one Bose system on the network, be sure the correct one is selected in the SoundTouch app.

If you have more than one Bose system, tap the system tray at the bottom of the app, then swipe left or right to select a system.

Check that that the correct audio source is selected.

Since there is more than one audio source built-in to your system (i.e. FM and AM radio), be sure the source you want to hear is selected on the system.

Check that that the correct audio input source is selected.

Multiple audio sources are available on your system; be sure the correct one is selected. For example, if the audio device you want to hear is connected to the auxiliary input, be sure that input selected.

Reset your system

A reset is used to correct occasional product issues. It is not something that a product should require repeatedly. For more info, see Resetting your product.

Reset your Acoustimass module.

Much like rebooting a smartphone, your product might need to be reset on occasion to correct minor issues. For more info, see Resetting your product.

Reset the HDMI connection by resetting both devices and the cables connected between them.

  1. Turn off the Bose system, the source device and the TV.
  2. Unplug the Bose system, the source device and the TV.
  3. Disconnect two HDMI cables at both ends and reseat them ensuring secure connections.
  4. Reconnect the source device, the TV and the Bose system to power.
  5. Turn on the TV and the source device.
  6. Once the TV and source device have finished powering up, turn on the Bose system.
The steps can resolve issues due to a variety of causes. The TV and sources device may haves stored misinformation received through the HDMI cable. This reset procedure will clear their memory of this data.

Check if the light is lit on the Acoustimass module.

The connection panel on the back of the Acoustimass bass module has a status light. When receiving power and connected to the system console, the light should be lit. If the light is not lit, be sure it is correctly and securely connected to both power and the system console. If the light is lit, see Understanding LED indicator status lights and information for more info.

See if the Wi-Fi indicator is solid white.

When connected to your network wirelessly, the Wi-Fi light on the back of the adapter should be solid white. If the Wi-Fi light is not solid white, see Understanding LED indicator status lights and information. (Note: When using a wired connection, the Wi-Fi light remains unlit.)

Check for and install any available product updates.

Be sure nothing is connected to the headphone jack.

The speakers are automatically muted when headphones (or any cable with an 1/8-inch stereo plug) are connected to the system.

Check the condition of the speaker wires and be sure they are secure at both ends.

Check the speaker wires for any kinks, scratches, cuts or damage. Replace any damaged wires and check that they are securely connected at both ends.

If using the SoundTouch app for Mac or PC, close and reopen it.

Restarting the application could resolve connection and performance issues. This also restarts the SoundTouch Music Server, which is used for music libraries stored on a computer or NAS drive.

If using an Amazon Echo Dot, clear the Dot memory of other Bluetooth® devices.

If the Dot disconnects from your product, it and your product both look for previously-connected devices to reconnect. This can result in the two products not finding each other. To prevent this, remove all devices except your Bose product from the paired device memory of the Dot: In the Amazon Alexa app, go to Settings > Alexa device > Bluetooth, then select and Forget other devices. Now, if the Dot disconnects, it will only try to reconnect your Bose product.

Connect an optical audio cable in addition to the HDMI cable.

Due to CEC and ARC compatibility issues among different brands and models, audio might not work (or might work intermittently) over HDMI. If audio through the HDMI cable is not working, connect an optical cable between the TV and Bose console. The optical input will need to be configured. For instructions, see Connecting other devices to your system.

Restore the system to its factory defaults and restart the set up process.

For more info, see Resetting your product.

The Acoustimass module may need service.

If the steps provided do not resolve your issue, the Acoustimass module may need service. Follow the link below for more information on how to service your Acoustimass module. Depending on your product and region, you will be provided a contact number or the ability to setup service online.

Click here to start service

Your system may need service.

If the steps provided do not resolve your issue, your system may need service. Follow the link below for more information on how to service your product. Depending on your product and region, you will be provided a contact number or the ability to setup service online.

Click here to start service
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