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Bose Sport Open Earbuds

Sold from 2021 - present

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Battery will not charge

If your product is plugged in to charge but the battery level does not increase or your product does not indicate that the battery is charging:

Make sure the earbuds are on the charging base correctly when charging

The direction of the earbuds must match the diagram on the charging base. 
  1. Look for the L and R markings to ensure you place the correct earbud on the correct side.


     
  2. The earbuds will magnetically snap into place.


     
  3. The status lights will blink white to indicate that they are charging and will glow solid white when fully charged.

IMPORTANT
  • If the earbuds are not placed on the charging base correctly, they will not charge
     
    Correct Incorrect
  • If the status lights blinks blue, the earbuds are not on correctly and they will not charge
  • If you are playing music and place the buds on the charging base, the music should stop. If the music continues playing, the earbuds are not on the charger correctly and will not charge
  
 

Reset your product.

Much like rebooting a smartphone, your product might need to be reset on occasion to correct minor issues. For more info, see Resetting your product.

Try a different charger.

Charge times can vary based on the charger. Chargers with a higher current rating generally charge products faster than those with a lower rating. Chargers typically list a current rating on the label in Amps (A) or milliamps (mA). A current rating of 1 A / 1000 mA or higher is recommended.

Check that the USB charger meets the power requirement of your product.

On the USB charger, there will be text that indicates the amp (A) or milliamp (mA) rating of the charger. This rating varies among chargers – including those supplied with different models of Bose products. The closer the amp rating of the charger is to the maximum amp rating of the product, the more quickly the product will recharge. If the amp rating of the charger is too low, the product may recharge slowly or not at all. Refer to the specifications indicated on the product or within it's owner's guide on for details.

Some products require minimum of 1 amp of current in order to recharge. Many USB ports on a computers can only provide a maximum of 0.5 amps of current. Be sure to use a safety-agency-approved power supply that meets local regulatory requirements (e.g. UL, CSA, VDE, CCC).

If your product has been in extreme hot or cold temperature, wait until it reaches room temperature.

If the battery temperature is beyond the operating temperature range, wait until the product reaches room temperature, then try again.

Your product may need service.

If the steps provided do not resolve your issue, your product may need service. Follow the link below for more information on how to service your product. Depending on your product and region, you will be provided a contact number or the ability to setup service online.

Click here to start service
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