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Bose Sport Open Earbuds

Sold from 2021 - present

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Intermittent audio from product

If the sound played from your product cuts in and out, plays inconsistently or is choppy-sounding, try the following:

Be sure the earbuds are being worn properly

Proper fit is important for product comfort and performance. If the earbuds do not fit properly or the orientation is incorrect it could lead to poor audio or mic performance. See, Wearing and adjusting your earbuds for more details.

Check for and install any available product updates.

On a computer, visit btu.bose.com and follow the instructions to ensure your product has the latest features and enhancements. See Updating the software or firmware of your product.

Check the cellular reception of your phone.

A weak connection to the cell service could cause poor audio quality while on a call. Try the call again when the reception improves.

Try playing different types of media.

Different media types might produce different quality sound. For example, Podcasts, music stored locally on your phone, MP3s, streaming music services (Spotify, Pandora), videos on your device or stored in the cloud, etc. can all vary in quality. Try different media to determine if the issue is specific to certain media.

Try a different app.

If the issue only occurs with a particular app, it is likely related to the app or app settings.

Reset your product.

Much like rebooting a smartphone, your product might need to be reset on occasion to correct minor issues. For more info, see Resetting your product.

Try connecting a different Bluetooth® device.

If your Bose product can connect to another device, Bluetooth functionality is working. In cases like this, the issue could be with the first device or its settings.

Try disconnecting other nearby wireless devices that might interfere with Bluetooth® signal.

Some wireless devices can cause interference with a Bluetooth signal. If there are other wireless devices nearby (i.e., 2.4 GHz router or cordless phone, wireless speaker adapters, home security motion sensors, fluorescent lights, microwaves, etc.), disconnect one at a time and check if the issue improves. If so, consider relocating your product or the device.

Your product may need service.

If the steps provided do not resolve your issue, your product may need service. Follow the link below for more information on how to service your product. Depending on your product and region, you will be provided a contact number or the ability to setup service online.

Click here to start service
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