Bose Portable Smart Speaker

Sold from 2019 - present

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Cannot connect a Bluetooth® device

If you are unable to pair a Bluetooth device (i.e. mobile phone, tablet or computer) to your product, try the following:

Try the step-by-step instructions for connecting your Bose product to a Bluetooth® device.

Confirm if the device you are trying to connect can send audio via Bluetooth®.

Some devices can only receive audio via Bluetooth. For example, some TVs with Bluetooth can receive sound from a Bluetooth device (i.e. a smartphone or computer) but cannot send sound to a Bluetooth speaker or headphones. Check the manual or specs for the device you are trying to connect to determine if it can send audio to a Bluetooth speaker or headphones, like your Bose product.

If you are trying to connect your Bose Bluetooth® product to another Bose product, use the Bose app.

Be sure your product is within 33 feet (10 meters) of the Bluetooth® device.

Bluetooth range is about 33' (10 m). This range can be reduced by obstacles (i.e. walls, doors, pockets, nearby Bluetooth devices, etc.). Try moving the device and product closer together.

On the Bluetooth® device, scan for available Bluetooth products.

On the Bluetooth device, try turning Bluetooth off and then back on to start a new search for nearby Bluetooth headphones and speakers. If your product still doesn't appear, go to the Bluetooth settings of the device and look for an option to search or scan for available products. Once your product is found, select it.

Clear your Bose product memory of previously-connected Bluetooth® devices.

Your Bose product remembers the last several devices it connected to so it can quickly reconnect to them. In case there is an issue with the device memory, clear it and then try to reconnect the device. For more info, see Clearing the product memory of paired Bluetooth® devices and Connecting a Bluetooth® device.

On the Bluetooth® device, remove all entries of your Bose product from the Bluetooth menu. Then, try connecting again.

In the Bluetooth menu of the Bluetooth device, you'll find a list of Bluetooth products that have been previously connected. Your Bose product might show up one or more times in the list (i.e. it might be listed a second time with "LE" in the name). Select each entry for your product and remove it by selecting Forget, UnpairDelete or something similar. After, try connecting again. For more info, see Connecting a Bluetooth® device.

Reset your product.

Much like rebooting a smartphone, your product might need to be reset on occasion to correct minor issues. For more info, see Resetting your product.

Reboot the Bluetooth® device.

Electronics might need to be reset on occassion to correct minor issues. This is typically done by shutting down the device, then powering it on again.

If you're trying to connect a computer with Bluetooth, here are some suggestions.

Try the following:

If you're trying to connect a device using the Bose app, here are some suggestions.

Try the following:

Check for and install any available product updates.

Determine if the issue occurs with another Bluetooth® device.

Try pairing your Bose product to a different device to determine if the issue is related to the first device or its settings.

Restore the system to its factory defaults and restart the set up process.

For more info, see Resetting your product.

Your product may need service.

If the steps provided do not resolve your issue, your product may need service. Follow the link below for more information on how to service your product. Depending on your product and region, you will be provided a contact number or the ability to setup service online.

Click here to start service
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