FREE 2-DAY SHIPPING FOR ORDERS OF $50 OR MORE, AND FREE RETURN SHIPPING

Bose Smart Soundbar 700

Sold from 2018 - 2022

NOT YOUR PRODUCT?
Help us provide the best support by confirming your product below
Select your product
Product image
SUPPORT OPTIONS FOR
Loading
SEARCH
Enter a search term in the field above.
Nothing found. Please enter a valid search (i.e., connection help, no audio from headphones, etc.).

Remote is intermittent or does not control your Bose product

If your Bose remote control does not work or only sometimes controls the functions of your Bose product, try the following:

Be sure the batteries in the remote are not ones intended for low power products.

Batteries intended for low power products (which typically contain Zinc) do not provide enough power required to operate the remote for this system.

Replace all "low power" batteries with alkaline batteries.

Try new batteries in the remote.

In case the battery or batteries in your remote are low or have no power, replace them. Alkaline batteries are recommended over rechargeable batteries, which might output lower voltage. (Note: Battery testers are not always reliable since they might detect power but not indicate if there is adequate power for the remote.)

Be sure the remote is within range of the system.

The range of the remote is 20 feet

If using the Bose universal remote, re-pair it with your system.

In case there is an issue with the link between your remote and system, try re-pairing them. For more info, see Pairing the remote control to your system.

Check to see if any buttons on the remote are working.

If some buttons on the remote work and some do not work, see Certain remote control buttons do not work.

Reset your product.

Much like rebooting a smartphone, your product might need to be reset on occasion to correct minor issues. For more info, see Resetting your product.

Check for sources of interference.

Electronics can pick up interference from other electronics connected to the same power circuit or connected within close proximity of your soundbar. Try disconnecting the power cord from any such nearby electronics (i.e. laptop/phone charger, TV, cable box, seasonal lights, microwave/appliance, Bluetooth devices, etc.). If the issue is resolved, try connecting the device or your product to a different power circuit or farther away.

Your product may need service.

If the steps provided do not resolve your issue, your product may need service. Follow the link below for more information on how to service your product. Depending on your product and region, you will be provided a contact number or the ability to setup service online.

Click here to start service
Loading
    Was this article helpful?
    Submit
    Thank you for your feedback!