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CineMate® GS Series II digital home theater speaker system

Sold from 2009 - 2016

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Remote is intermittent or does not control your Bose product

If your Bose remote control does not work or only sometimes controls the functions of your Bose product, try the following:

Be sure the remote control sensor on your product is not in direct light.

If the remote sensor on your product is in a very bright area (i.e. in excessive sunlight or lighting, nearby a bright TV or laptop screen, etc.), the light interference could affect the ability of your product to detect the IR light commands from your remote control. If there is excessive light on your product, try reducing it.

Check that nothing is blocking the front of the Bose interface module.

The remote control sensor for your product is on the interface module, which is the small connection box with the light on the front. If it is fully or partially covered, it might not detect the commands from your remote control. If anything is blocking the front the interface module, move it and check if the issue is resolved.

Check that nothing is blocking the front of your product.

If the remote sensor on your product is fully or partially covered, it might not detect the commands from your remote control. If anything is blocking the front of your product, move it and check if the issue is resolved.

Try new batteries in the remote.

In case the battery or batteries in your remote are low or have no power, replace them. Alkaline batteries are recommended over rechargeable batteries, which might output lower voltage. (Note: Battery testers are not always reliable since they might detect power but not indicate if there is adequate power for the remote.)

Be sure the remote is within range of the system.

The range of the remote is 20 feet

Check to see if any buttons on the remote are working.

If some buttons on the remote work and some do not work, see Certain remote control buttons do not work.

Reset your product.

Much like rebooting a smartphone, your product might need to be reset on occasion to correct minor issues. For more info, see Resetting your product.

See if the remote is sending IR signal by looking at the top edge of the remote through a camera viewfinder.

Our eyes cannot detect the IR (infrared) light produced by your remote but many digital cameras can. Look at the top edge of the remote through a digital camera (i.e. a smartphone camera), then press a button on the remote. If you do not see a flash through the camera viewfinder when a button is pressed, the remote is not sending any signal*. If you do see a flash but the remote is not working, try the other troubleshooting suggestions to help determine if the issue is the remote or something else.

*Some smartphones have IR filters on the front and/or rear cameras, which prevents them from seeing this flash. So, if you don't see a flash, try both the front and rear camera, a different camera if available, and any other troubleshooting suggestions.

Remove and reseat the interface module cable to ensure a firm connection.

Disconnect and reconnect the interface module connector at the back of the Acoustimass module. This connection is held in place by two thumbscrews which must be firmly tightened to ensure a proper connection. For information on connecting the system, see Setting up your product.

Your product may need service.

If the steps provided do not resolve your issue, your product may need service. Follow the link for more information on how to service your product. Depending on your product and region, you will be provided a contact number or the ability to setup service online.

Click here to start service

Your system may need service.

If the steps provided do not resolve your issue, your system may need service. Follow the link below for more information on how to service your product. Depending on your product and region, you will be provided a contact number or the ability to setup service online.

Click here to start service
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