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SoundTouch® Portable system

Sold from 2013 - 2014

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Remote is intermittent or does not control your Bose product

If your Bose remote control does not work or only sometimes controls the functions of your Bose product, try the following:

If the plastic wrapper is still on the remote control, try removing it.

New remotes are typically wrapped in plastic. This wrapper could reduce the range of your remote, which might be more noticeable as the batteries weaken or if the wrapper is not clean.

Be sure the remote control sensor on your product is not in direct light.

If the remote sensor on your product is in a very bright area (i.e. in excessive sunlight or lighting, nearby a bright TV or laptop screen, etc.), the light interference could affect the ability of your product to detect the IR light commands from your remote control. If there is excessive light on your product, try reducing it.

Replace the battery in the remote.

Be sure the remote is within range of the system.

The range of the remote is 20 feet

Check to see if any buttons on the remote are working.

If some buttons on the remote work and some do not work, see Certain remote control buttons do not work.

Reset your product.

Much like rebooting a smartphone, your product might need to be reset on occasion to correct minor issues. For more info, see Resetting your product.

Check for and install any available product updates.

Your product may need service.

If the steps provided do not resolve your issue, your product may need service. Follow the link below for more information on how to service your product. Depending on your product and region, you will be provided a contact number or the ability to setup service online.

Click here to start service
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