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CineMate® Series II digital home theater speaker system

Sold from 2009 - 2014

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Quiet, intermittent or poor sound quality from one speaker

If one of the speakers in your product cuts in and out, is of low volume or produces poor sound quality, try the following:

Be sure the system is set up properly and all connections are secure.

A connection may have come loose or may be connected incorrectly. For more info, see Setting up your product.

Reset your product.

Much like rebooting a smartphone, your product might need to be reset on occasion to correct minor issues. For more info, see Resetting your product.

Check the condition of the speaker wires and be sure they are secure at both ends.

Check the speaker wires for any kinks, scratches, cuts or damage. Replace any damaged wires and check that they are securely connected at both ends.

If the issue occurs with a certain source, select it below for more help.

TV

Cable/satellite box

Another device (i.e. Blu-ray player, game system, tablet, etc.)

Your system may need service.

If the steps provided do not resolve your issue, your system may need service. Follow the link below for more information on how to service your product. Depending on your product and region, you will be provided a contact number or the ability to setup service online.

Click here to start service
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