FREE 2-DAY SHIPPING FOR ORDERS OF $50 OR MORE, AND FREE RETURN SHIPPING

QuietComfort® 15 Acoustic Noise Cancelling® headphones

Sold from 2009 - 2014

NOT YOUR PRODUCT?
Help us provide the best support by confirming your product below
Select your product
Product image
SUPPORT OPTIONS FOR
Loading
SEARCH
Enter a search term in the field above.
Nothing found. Please enter a valid search (i.e., connection help, no audio from headphones, etc.).

Quiet, intermittent or poor sound quality from one speaker

If one of the speakers in your product cuts in and out, is of low volume or produces poor sound quality, try the following:

Try connecting a different audio device.

If available, connect another audio device using the same cables and connections to determine if the issue is related to the first device or its settings.

Be sure the headphone openings are clean and free of debris.

Check for blockages in the headphone mesh grille and headphone opening. Excessive debris can result in low audio, poor sound quality or missing audio channels.

Do you hear static or distorted audio while in noisy environments?

If the audio is distorted while in loud environments such as construction zones or during take off on an airplane, see Crackling sound heard in noisy environments.

Try a different app.

If the issue only occurs with a particular app, it is likely related to the app or app settings.

On the audio cable, try changing the Hi/Lo switch position.

The Hi/Lo switch on the audio cable connector is useful if audio is too loud or too quiet in the headset, even after adjusting volume. Be sure it is set properly. For more info, see Setting the audio attenuation Hi/Lo switch.

Check the condition of the headphone cable.

If the plug or any part of the cable for your headphones is damaged, you can replace the cable.

If connected, bypass any adapters or extension cables.

If your product connects to the device using an extension cable or adapter, disconnect the extension cable or adapter to determine if the issue is related to it.

Plug in a different pair of headphones.

Connect another pair of headphones to the audio device to determine if the issue is with the device or its settings.

Your product may need service.

If the steps provided do not resolve your issue, your product may need service. Follow the link below for more information on how to service your product. Depending on your product and region, you will be provided a contact number or the ability to setup service online.

Click here to start service
Loading
    Was this article helpful?
    Submit
    Thank you for your feedback!