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Quiet, intermittent or poor sound quality from one speaker
If one of the speakers in your product cuts in and out, is of low volume or produces poor sound quality, try the following:
Try connecting a different audio device.
If available, connect another audio device using the same cables and connections to determine if the issue is related to the first device or its settings.
Try a different app.
If the issue only occurs with a particular app, it is likely related to the app or app settings.
If connected, bypass any adapters or extension cables.
If your product connects to the device using an extension cable or adapter, disconnect the extension cable or adapter to determine if the issue is related to it.
Remove the device from any case or protective sleeve.
A case or sleeve may prevent the headphone connector from seating properly in the device. Removing the case will allow a proper connection.
Plug in a different pair of headphones.
Connect another pair of headphones to the audio device to determine if the issue is with the device or its settings.
Your product may need service.
If the steps provided do not resolve your issue, your product may need service. Follow the link below for more information on how to service your product. Depending on your product and region, you will be provided a contact number or the ability to setup service online.
Click here to start service
Click here to start service
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