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Poor sound quality from product
If you experience distortion, crackling, static, noise or unexpected poor sound quality from your product:
Be sure the system is set up properly and all connections are secure.
A connection may have come loose or may be connected incorrectly. For more info, see Setting up your product.
Check if the issue occurs with one or all speakers.
If the issue is only with one speaker, see Quiet, intermittent or poor sound quality from one speaker.
Check the bass and treble controls for your product.
Be sure the bass and treble adjustments are not set too high or too low for your preferences. For more info, see Adjusting the tone controls on your product.
Check if your speaker placement follows the recommendations for your system.
The placement of the speaker within the area affects how your hear sound from the speakers. For more info, see Speaker placement and positioning.
Reset your system
A reset is used to correct occasional product issues. It is not something that a product should require repeatedly. For more info, see Resetting your product.
Try connecting a different audio device.
If available, connect another audio device using the same cables and connections to determine if the issue is related to the first device or its settings.
Be sure the speakers are compatible with the receiver.
The receiver or speakers could get damaged if the speaker impedance does not match the receiver's output. Check the specifications on both the speaker and receiver's back panel or owner's guide to be sure the components are compatible.
Check for sources of interference.
Electronics can pick up interference from other electronics connected to the same power circuit or connected within close proximity. Try disconnecting the power cord from any such nearby electronics (i.e. laptop/phone charger, TV, cable box, seasonal lights, microwave, etc.). If the issue is resolved, try connecting the device or your product to a different power circuit or farther away.
Check the condition of the speaker wires and be sure they are secure at both ends.
Check the speaker wires for any kinks, scratches, cuts or damage. Replace any damaged wires and check that they are securely connected at both ends.
If the issue occurs with a certain source, select it below for more help.
Built-in AM/FM radio
Built-in disc player
Another device (i.e. Blu-ray player, game system, tablet, etc.)
Your product may need service.
If the steps provided do not resolve your issue, your product may need service. Follow the link for more information on how to service your product. Depending on your product and region, you will be provided a contact number or the ability to setup service online.
Click here to start service
Click here to start service
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