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SoundTouch 10 wireless speaker

Sold from 2015 - present

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Poor sound quality from product

If you experience distortion, crackling, static, noise or unexpected poor sound quality from your product:

Determine if the problem is specifically related to bass performance.

If there is too little bass, see Too little bass or too much treble from product.
If there is too much bass, see Too much bass or too little treble from product.

Turn up the volume of the connected device.

Set the device volume to 90–100% to send a strong signal to your product. Then, use your product to adjust the volume level.

Reset your product.

Much like rebooting a smartphone, your product might need to be reset on occasion to correct minor issues. For more info, see Resetting your product.

If connecting to a Windows computer via Bluetooth®, be sure the Stereo audio profile is selected.

On your Windows computer, click the speaker icon In the lower-right to view the volume slider. Click the ^ above the volume slider to view a list of available audio devices. (Tip: If your Bluetooth product is not connected, the ^ may not appear.) Your product will appear twice: once with Stereo or A2DP next to it and once with Hands-Free or HSP next to it. For full-range audio quality, select the Stereo listing.

Try connecting a different audio device.

If available, connect another audio device using the same cables and connections to determine if the issue is related to the first device or its settings.

Check for sources of interference.

Electronics can pick up interference from other electronics connected to the same power circuit or connected within close proximity. Try disconnecting the power cord from any such nearby electronics (i.e. laptop/phone charger, TV, cable box, seasonal lights, microwave, etc.). If the issue is resolved, try connecting the device or your product to a different power circuit or farther away.

If the issue occurs with a certain source, select it below for more help.

Streaming music service from the Bose app

Bluetooth® device

An AirPlay device

A device connected to the auxiliary input

Your product may need service.

If the steps provided do not resolve your issue, your product may need service. Follow the link below for more information on how to service your product. Depending on your product and region, you will be provided a contact number or the ability to setup service online.

Click here to start service
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