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CineMate® digital home theater speaker system

Sold from 2005 - 2012

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Sound is not heard from all speakers

If you're listening to audio on your product but cannot hear sound from all of the speakers, try the following:

Be sure the system is set up properly and all connections are secure.

A connection may have come loose or may be connected incorrectly. For more info, see Setting up your product.

There are no balance controls on your Bose product.

Volume from the left and right speakers cannot be adjusted.

Try playing a song from artist, collection or music service.

Some media might be made for one speaker (i.e. old recordings or some news or voice recordings). Try a different track, like a newer pop song, and listen for a difference.

Reset your product.

Much like rebooting a smartphone, your product might need to be reset on occasion to correct minor issues. For more info, see Resetting your product.

Check the condition of the speaker wires and be sure they are secure at both ends.

Check the speaker wires for any kinks, scratches, cuts or damage. Replace any damaged wires and check that they are securely connected at both ends.

If you do not hear sound from a bass module connected to your system, here are some suggestions.

Try the following

If the issue occurs with a certain source, select it below for more help.

TV

Cable/satellite box

Another device (i.e. Blu-ray player, game system, tablet, etc.)

Your system may need service.

If the steps provided do not resolve your issue, your system may need service. Follow the link below for more information on how to service your product. Depending on your product and region, you will be provided a contact number or the ability to setup service online.

Click here to start service
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