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CineMate® 130 home theater system

Sold from 2014 - 2015

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Sound is not heard from all speakers

If you're listening to audio on your product but cannot hear sound from all of the speakers, try the following:

Be sure the system is set up properly and all connections are secure.

A connection may have come loose or may be connected incorrectly. For more info, see Setting up your product.

For issues with DVDs, try a different audio track (if available).

Some DVDs have multiple audio tracks available in the DVD audio/sound menu. In the DVD menu, select a different audio track and listen for differences.

Reset your system

A reset is used to correct occasional product issues. It is not something that a product should require repeatedly. For more info, see Resetting your product.

Check for and install any available product updates.

Run the ADAPTiQ audio calibration to optimize the sound of your system.

Since different environments affect how sound is heard, use ADAPTiQ can calibrate you system. It listens to how your speakers sound in your room, then adjusts the sound as needed to optimize sound quality. For more info, see ADAPTiQ system setup and deactivation.

If you do not hear sound from a bass module connected to your system, here are some suggestions.

Try the following

If the issue occurs with a certain source, select it below for more help.

TV

Cable/satellite box

Another device (i.e. Blu-ray player, game system, tablet, etc.)

Streaming music service (if using the accessory SoundTouch adapter)

Bluetooth® device (if using the accessory SoundTouch adapter with Bluetooth)

Your product may need service.

If the steps provided do not resolve your issue, your product may need service. Follow the link for more information on how to service your product. Depending on your product and region, you will be provided a contact number or the ability to setup service online.

Click here to start service
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