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Bose Hearphones

Sold from 2017 - 2020

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Buttons on product do not work or work intermittently

If you push the buttons on your product but they do not respond or do not control you product as expected, try the following:

Be sure the headset is paired to the phone.

When paired, the Bluetooth indicator light flashes each time the power indicator light flashes. If it does not, see Connecting a Bluetooth® device.

Check the functionality of the Multi-function button.

Depending how you're using with your product, the Multi-function button responds differently. For more info, see Controlling playback.

Remove your product from the memory of the Bluetooth® device, then try again.

In the Bluetooth settings of the Bluetooth device, find the list of previously connected products. Remove your product from the list, then reconnect it to the device. For more info, see Connecting a Bluetooth® device.

Try connecting a different audio device.

If available, connect another audio device using the same cables and connections to determine if the issue is related to the first device or its settings.

Try a different app.

If the issue only occurs with a particular app, it is likely related to the app or app settings.

Not all functions in all applications are supported.

The Volume and Answer/End buttons were designed specifically to work with iPhone and core Apple applications. Third party applications and non-Apple products may have no or limited functionality.

Be sure the buttons on your product are not stuck.

When you push a button on your product, you should feel it depress. When you release the button, it should snap back to its original position. If it does not, it may be stuck. Check for and clean any debris around the button.

Your product may need service.

If the steps provided do not resolve your issue, your product may need service. Follow the link below for more information on how to service your product. Depending on your product and region, you will be provided a contact number or the ability to setup service online.

Click here to start service
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