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CineMate® 130 home theater system

Sold from 2014 - 2015

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Cannot control another device using the Bose remote

You can program your Bose universal remote to control a device from another brand connected to your system—like a TV, cable box or Blu-ray player. If you cannot find a code to control or fully control a device, try the following:

Verify your Bose system remote can control your Bose system.

If the remote does not control your system, see Remote is intermittent or does not control your Bose product.

Make sure the correct source is selected.

Some functions on the Bose remote change if the source is changed. Press the desired source button on the remote to be sure it is in the proper mode to operate that device.

Try the remote that came with the device you are trying to control.

Check if the original remote control for the device can control it. If it cannot, there may be an issue with the device.

If the device you want to control is connected with HDMI cables, here are some suggestions:

Try the following:

Reset your control console.

A reset is used to correct occasional product issues. It is not something that a product should require repeatedly. For more information, see Resetting your product.

Reset the connected audio or video device.

Electronics may need to be reset from time to time—much like rebooting a computer. Disconnect power from the device for 30 seconds, then wait for it to start up.

Reprogram your remote control.

For more info, see Programming your remote.

Reset your remote to its default state.

You can clear the codes in your remote and ;return it to its out-of-box state. This could be helpful if an error occurred with the remote. Once cleared, try programming your remote again. For more information, see Clearing devices programmed into your remote control and Programming your remote.

Check if the device you are trying to control accepts an IR commands.

Your Bose system controls devices via IR (infrared). So, if the device cannot accept IR commands, your Bose system cannot control it. While home theater devices are commonly controlled by IR, there are a number of devices that are controlled by RF (radio frequency) or Bluetooth®. Additionally, some devices have remote control options in the device menu where you can select how you want to control the device (i.e. via IR or RF). Check if the device you want to control accepts IRs commands or has related menu settings.

Tip: Find the remote that came with the device. If there is a translucent plastic piece at the top end of the remote, it likely uses IR. However, if you cover that piece with your hand and the remote still controls the device, it might be in RF or Bluetooth mode.

Program the remote to control the device with IR.

If a device does not support HDMI-CEC, program the remote to control it. If a code has been programmed to control a device, it will override all CEC functionality for that device. For more info, see Programming your remote.

Functions of some devices might only be controllable by the device remote.

Universal remotes, like your Bose remote, might control all or only certain functions of the various devices they can be programmed to control. Certain device features might only be accessible using the remote that came with the device.

The Control Console may need service.

If the steps provided do not resolve your issue, the Control Console may need service. Follow the link below for more information on how to service the Control Console. Depending on your product and region, you will be provided a contact number or the ability to setup service online.

Click here to start service
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