Lifestyle® 28 Series III DVD home entertainment system

Sold from 2006 - 2010

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Cannot control another device using the Bose remote

You can program your Bose universal remote to control a device from another brand connected to your system—like a TV, cable box or Blu-ray player. If you cannot find a code to control or fully control a device, try the following:

Verify your Bose system remote can control your Bose system.

If the remote does not control your system, see Remote is intermittent or does not control your Bose product.

Make sure the correct source is selected.

Some functions on the Bose remote change if the source is changed. Press the desired source button on the remote to be sure it is in the proper mode to operate that device.

Try the remote that came with the device you are trying to control.

Check if the original remote control for the device can control it. If it cannot, there may be an issue with the device.

Reset the connected audio or video device.

Electronics may need to be reset from time to time—much like rebooting a computer. Disconnect power from the device for 30 seconds, then wait for it to start up.

If you are not using a third-party remote to control your system, turn off IR Control in the system menu.

When IR Control is on, your system console will not sent IR commands to other devices. To turn the IR Control setting off:
  1. On your remote, press the System button
    Tip: If the system menu does not appear on the TV, be sure the correct TV input is selected
  2. Scroll right to select Remote Control icon
  3. Scroll down to select IR Control, then press the Enter button
  4. Scroll up to down to select Off, then press the Enter button
  5. Press  the Exit button to exit the menu.

Reprogram your remote control.

For more info, see Programming your remote.

Connect the included IR emitter and place it on or near the device you want to control.

Since the system console—not the remote—controls your device, console placement might prevent control of your device. However, placing an IR emitter on the device ensures the remote control signal consistently reaches the device. Plug in the emitter to the IR Emitter jack on the system console. Then, place the flat side of the IR emitter on or near the remote sensor of the device(s) to be controlled. (Tip: The remote sensor on the device is often a small translucent plastic on the front of the device.)

Check that the IR emitter is correctly and securely connected to the back of the system console.

Disconnect and reconnect the IR emitter to the IR Emitter jack on the console. If you are using the additional IR emitter cable, both emitter cables plug in to one another to chain together, which leaves a single plug to connect to the console. (Tip: The additional emitter cable has a tighter fit and requires a firm push to securely connect to the console.)

Check if the device you are trying to control accepts an IR commands.

Your Bose system controls devices via IR (infrared). So, if the device cannot accept IR commands, your Bose system cannot control it. While home theater devices are commonly controlled by IR, there are a number of devices that are controlled by RF (radio frequency) or Bluetooth®. Additionally, some devices have remote control options in the device menu where you can select how you want to control the device (i.e. via IR or RF). Check if the device you want to control accepts IRs commands or has related menu settings.

Tip: Find the remote that came with the device. If there is a translucent plastic piece at the top end of the remote, it likely uses IR. However, if you cover that piece with your hand and the remote still controls the device, it might be in RF or Bluetooth mode.

Functions of some devices might only be controllable by the device remote.

Universal remotes, like your Bose remote, might control all or only certain functions of the various devices they can be programmed to control. Certain device features might only be accessible using the remote that came with the device.

Your media center may need service.

If the steps provided do not resolve your issue, your product may need service. Follow the link below for more information on how to service your product. Depending on your product and region, you will be provided a contact number or the ability to setup service online.

Click here to start service
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