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SoundTouch® Portable system

Sold from 2013 - 2014

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Unable to select or control Bose product as an AirPlay speaker

If your Bose product does not show up in the AirPlay menu, the AirPlay device says your product is unavailable, or the device cannot control AirPlay functions on your product, try the following:

If the AirPlay device receives a phone call, wait until the call ends.

Some AirPlay devices can receive phone calls. When a call is active, AirPlay controls are not available on the device. Wait until the phone call ends, then try again.

In the SoundTouch app, turn on AirPlay Optimization in the speaker settings.

To improve AirPlay performance, enable AirPlay Optimization in the speaker settings. For more info, see Enabling or disabling AirPlay optimization.

On the source device, toggle Wi-Fi off and back on.

The device you are using to initiate audio might be having trouble communicating on the network. Turn its Wi-Fi setting off and then on again to reestablish a network connection.

Quit the music app and/or iTunes, then wait 10 seconds before retrying.

If using iTunes, close and reopen the application.
If using an iOS device, double-press the Home button, swipe up on your audio app to close it, then wait 10 seconds before re-opening the app and trying again.

Be sure the AirPlay source is connected to the same network as the Bose system.

The AirPlay device and the Bose system must be on the same network to use AirPlay. For example, if the device is on the guest network and the system is on the main network, AirPlay will not work. Find the connected network name in the Wi-Fi settings of the AirPlay device, then determine if your Bose product is connected to the same network by Accessing the System Information Screen. If the two devices are on different networks, change the network of the AirPlay device to match that of the Bose system

If you have both AirPlay 1 and AirPlay 2 speakers, note the following when playing from an iOS device:

  • You cannot stream to both AirPlay 1 and AirPlay 2 speakers simultaneously
  • You can either stream to one AirPlay 1 compatible speaker or you can stream to one or more AirPlay 2 compatible speakers

Check for and install any available product updates.

Reboot the AirPlay source device.

Eletronics might need to be reset from time to time, much like rebooting a computer. Shut down the device, then turn it back on and try again.

Reset your product.

Much like rebooting a smartphone, your product might need to be reset on occasion to correct minor issues. For more info, see Resetting your product.

Reboot your router.

Routers may need to be reset from time to time—much like rebooting a computer. Disconnect power from the router for 30 seconds, then wait for it to start up and connect. (Note: Any device connected to the Internet will be interrupted during the reset.)

Make sure the date on the AirPlay device is set correctly.

Issues can occur with AirPlay if the date on the device is incorrect. You may also have issues accessing websites that use secure (https) connections if the date is incorrect.

Be sure the system is close to a strong Wi-Fi signal.

To connect to your network, your system must be within the range a wireless router or access point. The Wi-Fi indicator on your system glows solid white when connected. If it's not white, try moving the system closer to the router or in a different area where the Wi-Fi signal may be stronger.
Note: Obstructions, like walls, metal, doors, etc., can reduce Wi-Fi signal strength.

Try making the recommended settings adjustments in the settings menu of the router.

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