Bose Smart Soundbar 300

Sold from 2020 - present

Help us provide the best support by confirming your product below
Select your product
Product image
Enter a search term in the field above.
Nothing found. Please enter a valid search (i.e., connection help, no audio from headphones, etc.).

Unable to play music service content

Related error codes: C7-SC3103
If you are unable to play content from a music service in the Bose Music app, try the following: 

Close and re-open the Bose app.

Closing an app varies by device and operating system. Common methods for mobile devices are shown below:

On iOS devices:
  1. Depending on your iOS device, either double-tap the Home button or swipe up from the bottom center of the screen to view active apps
  2. Swipe left or right to find the app you want to close
  3. Swipe up on the app to close it.
On Android devices:
  1. On the home screen, press and hold the app icon
  2. Tap App info from the pop-up that appears
  3. On the App Info screen, tap Force Stop.

Check that you are not trying to skip more content than the music service allows.

Some music services only let you skip a certain number of tracks or stations in a period of time. For more info, see Cannot skip forward or backward when playing a music service.

Determine if the issue occurs with the service's own app or website and check the service's website for alerts.

The issue may be due to a problem with the music service itself. Close the Bose app and open the music service's app or website to determine if the issue is present using the service directly, without Bose. Additionally, check the service's website for information on maintenance or other 'service unavailable'-related messaging.

Check that the music service is available in your region.

If a music service is not supported in your region, it will be unavailable for your account. For more info, see Music services available with the Bose Music app.

Note: If an iHeartRadio and Spotify account was created in a region where the service is available, it can be used in any region (including unsupported regions) after the account is created. Supported regions for these services only apply to account creation.

Reboot your router.

Routers may need to be reset from time to time—much like rebooting a computer. Disconnect power from the router for 30 seconds, then wait for it to start up and connect. (Note: Any device connected to the Internet will be interrupted during the reset.)

Uninstall and reinstall the Bose app.

In case an issue occurred with the app, uninstall it from your device, download and reinstall it, then try again.
    Was this article helpful?
    Thank you for your feedback!