SoundTouch soundbar system

Sold from 2017 - 2020

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Error code 4501 appears in the SoundTouch app

This error message can appear for various reasons. Since it is not related to any one specific issue, try general troubleshooting that could resolve a variety of issues. Here are some suggestions:

Reset your product.

Much like rebooting a smartphone, your product might need to be reset on occasion to correct minor issues. For more info, see Resetting your product.

Close and re-open the Bose app.

Closing an app varies by device and operating system. Common methods for mobile devices are shown below:

On iOS devices:
  1. Depending on your iOS device, either double-tap the Home button or swipe up from the bottom center of the screen to view active apps
  2. Swipe left or right to find the app you want to close
  3. Swipe up on the app to close it.
On Android devices:
  1. On the home screen, press and hold the app icon
  2. Tap App info from the pop-up that appears
  3. On the App Info screen, tap Force Stop.

Try playing the station using the music service website or app.

Get the app for the music service or go to the music service web site, then search for the station. If you cannot find or cannot play the station from the music service website or app, there is an issue with that station stream.

Reboot your router.

Routers may need to be reset from time to time—much like rebooting a computer. Disconnect power from the router for 30 seconds, then wait for it to start up and connect. (Note: Any device connected to the Internet will be interrupted during the reset.)

Uninstall and reinstall the Bose app.

In case an issue occurred with the app, uninstall it from your device, download and reinstall it, then try again.

Remove and re-add the music service account on your Bose account.

If the issue is related to a particular service, try removing and re-adding the service. For more info, see Removing a music service from your SoundTouch account. Once removed, re-select the service, choose ADD ACCOUNT and enter your account info.

Try removing and re-adding the system to your SoundTouch account.

If there is an issue connecting or communicating with your system, removing it and re-adding it to your account might help. For more info, see Removing a system from your Bose SoundTouch account and  Adding a SoundTouch system on your network to your account.
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