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A reset can reboot your product or it can clear locally-stored product settings, such as paired device lists. Find out which option is available to reset your product.
Resetting your product
A reset can reboot your product or it can clear locally-stored product settings, such as paired device lists. Find out which option is available to reset your product.
Reset your earbuds.
This reset will clear the earbuds memory of previously-connected Bluetooth® devices. It does not restore the factory settings of your earbuds.
- Connect the charging case to power.
- Place the earbuds in the charging case.
- Close the charging case lid for 5 seconds, then open the lid.
- In the charging case, press and hold the Bluetooth button for 30 seconds, then release it: The earbud LEDs blink, glow solid white, and then blink blue.
- On the device that was previously connected to your earbuds, go to the Bluetooth menu and, in the list of remembered connections, remove your earbuds.
- Reconnect your earbuds to the device. For more info, see Connecting a Bluetooth® device.
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