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Wave® music system

Sold from 2004 - 2019

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Changes to product settings are not retained

If your product has a settings menu or works with a Bose app that can adjust settings, try the following if settings are changed but not reflected or remembered by your product:

Reset your product.

Much like rebooting a smartphone, your product might need to be reset on occasion to correct minor issues. For more info, see Resetting your product.

Before unplugging the system, be sure it has been plugged in for at least 18 minutes.

The system has a capacitor that holds a charge for 48 hours after being unplugged. To fully charge this capacitor, the system must be plugged in for 18 minutes. To ensure settings are stored, turn the radio off using its power button after they have been set. Avoid turning off power to the system via a switched outlet or switched power strip

Your product may need service.

If the steps provided do not resolve your issue, your product may need service. Follow the link below for more information on how to service your product. Depending on your product and region, you will be provided a contact number or the ability to setup service online.

Click here to start service
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