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Bose Sport Open Earbuds

Sold from 2021 - present

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Audio counter in music application does not stop

If the music or audio counter in the any music app, including the Bose Music App, does not stop while you are not using the earbuds, try the following:

Reset your product.

Much like rebooting a smartphone, your product might need to be reset on occasion to correct minor issues. For more info, see Resetting your product.

Reboot the device running the Bose app.

Electronics might need to be rebooted from time to time to correct minor issues. This is typically done by powering off the device completely and then powering it back on again.

Uninstall and reinstall the Bose app.

In case an issue occurred with the app, uninstall it from your device, download and reinstall it, then try again.

Check for and install any available product updates.

On a computer, visit btu.bose.com and follow the instructions to ensure your product has the latest features and enhancements. See Updating the software or firmware of your product.

Your product may need service.

If the steps provided do not resolve your issue, your product may need service. Follow the link below for more information on how to service your product. Depending on your product and region, you will be provided a contact number or the ability to setup service online.

Click here to start service
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