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SoundSport Free wireless headphones

Sold from 2017 - 2020

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No audio in one ear

If sound is missing from the left or right ear while listening to your product, try the following:

Resync the earbuds

Place both earbuds in the charging case until they magnetically snap into place, and the charging indicators blinks white. Then, remove earbuds.

Phone calls and voice prompts are only heard from the right earbud.

While on a phone call or listening to a voice prompt from you headphones, sound will only be heard through the right earbud. Once the phone call or voice prompt ends, sound will resume in both ears.

Try connecting a different audio device.

If available, connect another audio device using the same cables and connections to determine if the issue is related to the first device or its settings.

Try a different app.

If the issue only occurs with a particular app, it is likely related to the app or app settings.

Try playing different types of media.

Different media types might produce different quality sound. For example, Podcasts, music stored locally on your phone, MP3s, streaming music services (Spotify, Pandora), videos on your device or stored in the cloud, etc. can all vary in quality. Try different media to determine if the issue is specific to certain media.

Reboot the Bluetooth® device.

Electronics might need to be reset on occassion to correct minor issues. This is typically done by shutting down the device, then powering it on again.

Your product may need service.

If the steps provided do not resolve your issue, your product may need service. Follow the link below for more information on how to service your product. Depending on your product and region, you will be provided a contact number or the ability to setup service online.

Click here to start service
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