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Product will not turn on
If your product appears to be receiving power but won't power on as expected:
Clear any error states
Your Bluetooth speaker may report an error if the battery reaches a deeply discharged state or experiences an error related to the charging source. This error can only be cleared connecting the product to a computer, logging into btu.bose.com and completing the following steps. This will only clear any system errors. It will not update your products software. This can be successful even if your product shows no signs of power.
- Visit btu.bose.com and download the product updater if you have not already.
- Connect your product to the computer using a USB cable.
- On your computer keyboard, press "o", "p", "t", up arrow, down arrow. The following screen will appear:
- Follow the on screen instructions to clear any potential errors.
How are you charging the speaker?
Bose charging cradle
Computer USB or other USB power source
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