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Bose QuietComfort® Earbuds II

Sold from 2022 - present

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Cannot connect with Bluetooth using the Bose Music App

If you are unable to make a Bluetooth connection using the Bose Music App, please try the following:

Be sure you are using the Bose Music app.

There are several Bose apps designed for different products. Your product works with the Bose Music app icon. For more info, see Downloading the Bose Music app.

When you power on your headphones, what does the voice prompt say?

Tip: Voice prompts provide info about the status of your headphones. If you turned off voice prompts, turn them on before continuing. For more info, see Turning on or off voice prompts.

"Ready to connect"

"Tone and [device name]"

"Multi-tone (ping) and Mobile device not found"

Select the type of device you are trying to connect:

Smartphone or tablet

Computer

TV

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