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Bose Sport Open Earbuds

Sold from 2021 - present

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Short battery life

If the battery charge level drains at a faster rate than expected, try the following:

Make sure to charge earbuds before use

The battery will drain if the earbuds are not used or on the charging base. This could happen upon first use or if the product has not been used or charged in a while. For best performance and longevity, charge your earbuds when not in use.
 
IMPORTANT: The earbuds' battery drains when stored in the carry case and not in use. For best results, ALWAYS charge your earbuds when not in use.

Make sure the earbuds are on the charging base correctly when charging

The direction of the earbuds must match the diagram on the charging base. 
  1. Look for the L and R markings to ensure you place the correct earbud on the correct side.


     
  2. The earbuds will magnetically snap into place.


     
  3. The status lights will blink white to indicate that they are charging and will glow solid white when fully charged.

IMPORTANT
  • If the earbuds are not placed on the charging base correctly, they will not charge
     
    Correct Incorrect
  • If the status lights blinks blue, the earbuds are not on correctly and they will not charge
  • If you are playing music and place the buds on the charging base, the music should stop. If the music continues playing, the earbuds are not on the charger correctly and will not charge
  
 

Check if the battery is charged.

Be sure the battery is not depleted. For more info see, Checking the remaining battery charge and Charging your headphones.

Reset your product.

Much like rebooting a smartphone, your product might need to be reset on occasion to correct minor issues. For more info, see Resetting your product.

Your product may need service.

If the steps provided do not resolve your issue, your product may need service. Follow the link below for more information on how to service your product. Depending on your product and region, you will be provided a contact number or the ability to setup service online.

Click here to start service
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