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SoundTouch soundbar system

Sold from 2017 - 2020

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No picture from a connected video device

If a video device (i.e. cable box, Blu-ray player, game system, etc.) that is connected to your system does not display an image on your TV, try the following:

Make sure the correct TV input is selected.

Press the TV INPUT button on your remote control to select the input to which your soundbar is connected. If the Bose remote is unable to change the TV's input, use the remote provided with the TV.

Confirm the TV is on and the proper input is selected.

Some TVs have a feature where input selections can be turned off or hidden from the on-screen menu. For help changing TV inputs and enabling TV inputs, refer to the TV owner's guide.

Reset the connected audio or video device.

Electronics may need to be reset from time to time—much like rebooting a computer. Disconnect power from the device for 30 seconds, then wait for it to start up.

Reset the HDMI connection by resetting both devices and the cables connected between them.

  1. Turn off the Bose system, the source device and the TV.
  2. Unplug the Bose system, the source device and the TV.
  3. Disconnect two HDMI cables at both ends and reseat them ensuring secure connections.
  4. Reconnect the source device, the TV and the Bose system to power.
  5. Turn on the TV and the source device.
  6. Once the TV and source device have finished powering up, turn on the Bose system.
The steps can resolve issues due to a variety of causes. The TV and sources device may haves stored misinformation received through the HDMI cable. This reset procedure will clear their memory of this data.

In the menu of the connected device, try disabling HDMI-CEC.

CEC (Consumer Electronics Control) allows devices to send control information (e.g. power, input switching, remote control, etc.) back and forth over HDMI. CEC implementation and capabilities can vary among different brands, which can cause various control issues. Try disabling CEC in the menu of the connected device, then try again. Depending on the brand, CEC may be labelled differently in the device menu. For more info, see Names used by different brands for CEC.

Be sure an HDMI cable is connected from the soundbar output to an HDMI ARC input on the TV.

To pass video through the soundbar to the TV, an HDMI cable needs to be connected from the HDMI OUT TO TV connection on the soundbar to the HDMI ARC input on the TV. Once this is done, remove any optical cable connected to the soundbar. There cannot be any device connected to the optical input when a device is connected to the HDMI IN connector on the soundbar.

Check the HDMI-CEC setting of your product.

CEC (Consumer Electronics Control) is a feature that allows devices connected via HDMI to communicate with each other. However, since there are a variety of brands and models of HDMI devices, sometimes devices may not communicate as expected. For issues with audio, video, or remote control operations when using HDMI connections, try selecting a different Advanced CEC option in the Settings menu of the soundbar within the Bose Music app. To disable HDMI-CEC functionality of the soundbar, which would prevents it from operating other devices or responding to operations from other devices, set the option to Off. For more info, see Turning HDMI-CEC on or off.

Which device is being used?

Cable box

Docked iPod

DVD or Blu-ray player

DVR

Game console

Satellite box

VCR or DVD recorder

Other connected video device

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