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SoundSport wireless headphones

Sold from 2016 - 2022

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Headset volume buttons do not change the volume level of the connected device

If you are unable to control the volume of a the device connected to your headset using the headset controls, try the following:

Try disabling TTY, if enabled, in your device settings menu.

In your device phone settings, look for the TTY setting. This setting can be useful for hearing-impairments. However, when enabled, volume from your device might be increased and might not reduce as much as when the setting is disabled. If enabled, disable TTY and try again.

Reboot the Bluetooth® device.

Electronics might need to be reset on occasion to correct minor issues. This is typically done by shutting down the device, then powering it on again.
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