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Lifestyle® 18 Series III DVD home entertainment system

Sold from 2006 - 2010

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Disc tray will not close

If the CD/DVD disc door on your system is stuck in the open position, try the following:

Be sure the system is able to turn on.

Try turning on the system using the remote control or the control panel. If neither method turns the system on, see Product will not turn on.

Make sure there are no homemade labels or other obstructions on the disc

The label may be detached, preventing the disc from loading properly. Try closing the tray without the disc.

Note: Do not force the tray closed, as this may damage the media center.

Check the position of the disc in the tray.

Make sure there is only one disc in the tray and that it is placed in the center of the tray.

Reset your media center

For more information, see Resetting your product. (Note: A reset is used to correct occasional product issues. It is not something that a product should require repeatedly.)

Your media center may need service.

If the steps provided do not resolve your issue, your product may need service. Follow the link below for more information on how to service your product. Depending on your product and region, you will be provided a contact number or the ability to setup service online.

Click here to start service
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