QuietComfort® 15 Acoustic Noise Cancelling® headphones

Sold from 2009 - 2014

Help us provide the best support by confirming your product below
Select your product
Product image
Enter a search term in the field above.
Nothing found. Please enter a valid search (i.e., connection help, no audio from headphones, etc.).

Cannot answer or end phone calls from Bose product

If the answer/end button on your Bose headphones or Bluetooth speaker is not answering or ending phone calls, try the following:

Be sure that the answer/end button is pressed in the center and not off axis.

Call Related Functions
Action Usage
Answer a call Press and release
End a call Press and release
Decline an incoming call Press, hold for 2 seconds and release
Switch to an incoming or on-hold call and put the current call on hold Press and release to switch to incoming call. Press and release again to switch back to the first call
Switch to an incoming or on-hold call and end the current call Press, hold for 2 seconds and release
Use Voice Control Press and hold the Answer/End button. See phone's User Guide for compatibility and usage information about this feature
Media Playback Functions
Action Usage
Play or pause a song or video Press and release
Skip to the next song or chapter Press and release twice quickly
Fast-forward Press and release twice quickly and hold the second press
Go to the previous song or chapter Press and release three times quickly
Note: Function not supported on all Android devices
Rewind Press and release three times quickly and hold the third press
Note: Function not supported on all Android devices

Note: The answer end button also houses the microphone and volume buttons.

Reboot the connected device.

Electronics might need to be reset from time-to-time—much like rebooting a computer. Power off the device, then power it back on and try again.

Check that the headphone jack is clean and free of debris.

Use a flashlight or other light source to check if any lint or debris has entered the headphone jack on the device, which can interfere with the connection.

Remove and reseat the audio cable in the connected device.

On the connected device, disconnect the cable that connects your headset. Then, reconnect it to be sure it is fully connected and secure. (Tip: While connected, if you rotate the plug in the jack and hear crackling or intermittent sound, there might be debris or an issue with a contact inside the jack.)

Remove the connected device from any case or protective sleeve.

A case or sleeve may prevent the audio cable from seating properly into the headphone jack. If using a case, remove it and try again.

If connected, bypass any adapters or extension cables.

If your product connects to the device using an extension cable or adapter, disconnect the extension cable or adapter to determine if the issue is related to it.

Check the condition of the headphone cable.

If the plug or any part of the cable for your headphones is damaged, you can replace the cable.

Your product may need service.

If the steps provided do not resolve your issue, your product may need service. Follow the link below for more information on how to service your product. Depending on your product and region, you will be provided a contact number or the ability to setup service online.

Click here to start service
    Was this article helpful?
    Thank you for your feedback!