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Bluetooth® device doesn't work from a distance
If the Bluetooth connection between your product and a connected audio device is only reliable within short range of your product, try the following:
Be sure your product is within 33 feet (10 meters) of the Bluetooth® device.
Bluetooth range is about 33' (10 m). This range can be reduced by obstacles (i.e. walls, doors, pockets, nearby Bluetooth devices, etc.). Try moving the device and product closer together.
Resync the earbud connection
- Place both earbuds into the charging case. Keep the lid open. The earbud status light will illuminate when the earbuds are inserted into case. If the status light does not light up, press downward on the buds to ensure they are making a solid connection with the charging pins.
- Close the lid on the case.
- When the status light on the front of the case stops flashing, open the lid, remove just the right earbud, and place it into your right ear.
You should hear the welcome tone.
- Place the left earbud in your ear. You should hear the welcome tone and can continue using your product.
Try disconnecting other nearby wireless devices that might interfere with Bluetooth® signal.
Some wireless devices can cause interference with a Bluetooth signal. If there are other wireless devices nearby (i.e., 2.4 GHz router or cordless phone, wireless speaker adapters, home security motion sensors, fluorescent lights, microwaves, etc.), disconnect one at a time and check if the issue improves. If so, consider relocating your product or the device.
If playing locally stored content on a MacBook, try disabling its Wi-Fi function.
MacBook computers can exhibit reduced Bluetooth® range when compared to other devices. This is typically more noticeable when Wi-Fi and Bluetooth are both enabled on the MacBook. If it is not needed, try disabling the its Wi-Fi function to improve its Bluetooth range.
Reboot the Bluetooth® device.
Electronics, such as cell phones, tablets or computers, might need to be reset on occasion to correct minor issues. This is typically done by shutting down the device, then powering it on again.
Reset your product.
Much like rebooting a smartphone, your product might need to be reset on occasion to correct minor issues. For more info, see Resetting your product.
Your product may need service.
If the steps provided do not resolve your issue, your product may need service. Follow the link below for more information on how to service your product. Depending on your product and region, you will be provided a contact number or the ability to setup service online.
Click here to start service
Click here to start service
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