FREE 2-DAY SHIPPING FOR ORDERS OF $50 OR MORE, AND FREE RETURN SHIPPING

QuietComfort 35 wireless headphones II

Sold from 2017 - 2022

NOT YOUR PRODUCT?
Help us provide the best support by confirming your product below
Select your product
Product image
SUPPORT OPTIONS FOR
Loading
SEARCH
Enter a search term in the field above.
Nothing found. Please enter a valid search (i.e., connection help, no audio from headphones, etc.).

Cannot end phone call from headset

If the answer/end button on your Bose headphones is not ending phone calls, try the following:

The buttons on your product might not control all apps.

Your product is designed to control apps native to your device, like the Android or iOS phone app. The buttons on your product might not control the functions of other third-party apps.

Be sure your product is within 33 feet (10 meters) of the Bluetooth® device.

Bluetooth range is about 33' (10 m). This range can be reduced by obstacles (i.e. walls, doors, pockets, nearby Bluetooth devices, etc.). Try moving the device and product closer together.

Be sure the proper button is being pressed and only pressed once.

The Multi-function icon button is the largest of the buttons on the bottom of the right earcup and is slightly recessed compared to the volume up and volume down buttons either side. It only needs to be pressed once to answer or end a call.

Determine if the issue occurs with another Bluetooth® device.

Try pairing your Bose product to a different device to determine if the issue is related to the first device or its settings.

Your product may need service.

If the steps provided do not resolve your issue, your product may need service. Follow the link below for more information on how to service your product. Depending on your product and region, you will be provided a contact number or the ability to setup service online.

Click here to start service
Loading
    Was this article helpful?
    Submit
    Thank you for your feedback!