Bose QuietComfort® Earbuds II

Sold from 2022 - present

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Bluetooth® disconnects from paired device

If the Bluetooth connection between your system and a connected device (i.e. laptop, smartphone, or Bose app) is intermittent or is lost unexpectedly, try the following:

Bring device to the front of the body to eliminate body-block interference

Having the Bluetooth device in a back pocket, bag or a backpack could cause loss of connection.

Please Note: The human body can act as a source of interference for Bluetooth and radio signals. Bluetooth sources positioned immediately next to a person (in a pocket, for example) may result in intermittent or loss of connection. For best results have the Bluetooth source closer to the product (i.e. in a front pocket) to reduce the potential for “body-block” interference.

To improve "body-block" interference, we recommend updating your earbuds to software version1.3.26 or later. See Updating the software or firmware of your product for additional help.

Resync the earbud connection

  1. Place both earbuds into the charging case. Keep the lid open. The earbud status light will illuminate when the earbuds are inserted into case. If the status light does not light up, press downward on the buds to ensure they are making a solid connection with the charging pins.

  2. Close the lid on the case.
  3. When the status light on the front of the case stops flashing, open the lid, remove just the right earbud, and place it into your right ear.
    You should hear the welcome tone.
  4. Place the left earbud in your ear. You should hear the welcome tone and can continue using your product.

Reboot the Bluetooth® device.

Electronics, such as cell phones, tablets or computers, might need to be reset on occasion to correct minor issues. This is typically done by shutting down the device, then powering it on again.

Clear your Bose product memory of previously-connected Bluetooth® devices.

Your Bose product remembers the last several devices it connected to so it can quickly reconnect to them. In case there is an issue with the device memory, clear it and then try to reconnect the device. For more info, see Clearing the product memory of paired Bluetooth® devices and Connecting a Bluetooth® device.

Remove your product from the memory of the Bluetooth® device, then try again.

In the Bluetooth settings of the Bluetooth device, find the list of previously connected products. Remove your product from the list, including any duplicate listings labeled LE (Low Energy), then reconnect it to the device. For more info, see Connecting a Bluetooth® device.

Reset your product.

Much like rebooting a smartphone, your product might need to be reset on occasion to correct minor issues. For more info, see Resetting your product.

If connected to a Windows computer, check the power management setting for the Bluetooth® adapter.

  1. On the computer, click the Start menu and begin typing device manager
  2. Click Device Manager in the search results to open it
  3. Click the > next to Bluetooth to expand it
  4. Right-click your Bluetooth adapter and select Properties
  5. Click the Power Management tab and uncheck Allow the computer to turn off this device to save power
  6. Restart your computer and try again.

If using your product outdoors, check for differences when used indoors.

Since there are fewer boundaries and reflective surfaces outdoors, Bluetooth® signal might not reach as far. Check if the product functions better indoors to determine if the environment is the issue.

Try connecting a different Bluetooth® device.

If your Bose product can connect to another device, Bluetooth functionality is working. In cases like this, the issue could be with the first device or its settings.

Your product may need service.

If the steps provided do not resolve your issue, your product may need service. Follow the link below for more information on how to service your product. Depending on your product and region, you will be provided a contact number or the ability to setup service online.

Click here to start service
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