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Difficulty connecting the bass module
If you are unable to pair the wireless bass module to your system, try the following:
Be sure the system is able to turn on.
Try turning on the system using the remote control or the control panel. If neither method turns the system on, see Product will not turn on.
Check for and install any available product updates.
For more info, see Checking the software or firmware version and Updating the software or firmware of your product.
Reset your Acoustimass module.
Much like rebooting a smartphone, your product might need to be reset on occasion to correct minor issues. For more info, see Resetting your product.
Try resetting the bass module by disconnecting power for 30 seconds.
Disconnect the power cord from the back of the bass module or from the power outlet. Wait 30 seconds, then reconnect power and try again.
Move wireless devices further away from the control console or bass module.
To prevent wireless signals from over-powering devices next to it, be sure to keep other wireless devices at least 2 feet away from the control console or the bass module.
Reset your system
A reset is used to correct occasional product issues. It is not something that a product should require repeatedly. For more info, see Resetting your product.
Disable any "channel bonding" or "40MHz mode" on the wireless router.
The "channel bonding" mode available on 802.11n wireless routers allows for the use of more bandwidth than Bose system is able to filter out. Turning off this mode or selecting the 20Mhz mode will allow the system to work around the Wi-Fi channel in use by the router.
Try connecting the bass module with a wired connection.
Wireless interference in your location could prevent your bass module from working properly—especially if the bass module or sources of interference cannot be positioned to avoid interference. In these cases, you can plug in your bass module to the system console using a 1/8" (3.5 mm) stereo audio cable.
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