FREE 2-DAY SHIPPING FOR ORDERS OF $50 OR MORE, AND FREE RETURN SHIPPING

SoundLink Revolve II Bluetooth® speaker

Sold from 2021 - present

NOT YOUR PRODUCT?
Help us provide the best support by confirming your product below
Select your product
Product image
SUPPORT OPTIONS FOR
Loading
SEARCH
Enter a search term in the field above.
Nothing found. Please enter a valid search (i.e., connection help, no audio from headphones, etc.).

Battery light is always red

If the battery LED status indicator on your product always shows a low charge either when checking battery level or charging the battery, try the following:

Make sure the charger is connected to power.

You should hear a confirmation tone once connected to power.

Reseat the USB charging cable.

If LED remains red while charging, unplug and re-plug the charging cable from the USB port.

If you're using the charging cradle:

Try the following:

Try a different USB cable.

Try connecting your product with a different USB cable to determine if there is an issue with the first cable.

Check if the connected power outlet is working.

When connected to power, your product plays a tone. If you plug in but don't hear a tone, try plugging in another device (i.e. a lamp) to the same power outlet to confirm the outlet works.

Update your system software.

Product updates keep your system working at its best. For more info, see Updating the software or firmware of your product.

Reset your product.

Much like rebooting a smartphone, your product might need to be reset on occasion to correct minor issues. For more info, see Resetting your product.

Your product may need service.

If the steps provided do not resolve your issue, your product may need service. Follow the link below for more information on how to service your product. Depending on your product and region, you will be provided a contact number or the ability to setup service online.

Click here to start service
Loading
    Was this article helpful?
    Submit
    Thank you for your feedback!