FREE 2-DAY SHIPPING FOR ORDERS OF $99 OR MORE, AND FREE RETURN SHIPPING

SoundTouch soundbar system

Sold from 2017 - 2020

NOT YOUR PRODUCT?
Help us provide the best support by confirming your product below
Select your product
Product image
SUPPORT OPTIONS FOR
Loading
SEARCH
Enter a search term in the field above.
Nothing found. Please enter a valid search (i.e., connection help, no audio from headphones, etc.).

Remote from another product controls Bose system

If a remote other than your Bose remote is unexpectedly controlling your system, try the following:

If the other remote is programmable, try clearing and then reprogramming it.

If the other remote is a learning or universal remote, it may have been previously programmed to control your system. Try clearing that remote and then reprogramming it only for the devices you want it to control.

Move the conflicting products farther away from each other.

If the remote for your product and the other device control one another, try separating your product and the device so that the remote sensors on the product and device are in different areas.
Loading
    Was this article helpful?
    Submit
    Thank you for your feedback!