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Policies

Review our privacy statement, security policies and other information to help you shop with confidence on Bose.com.

Your privacy rights

Ensuring that you understand what personal and other information Bose Corporation collects about you, how we use and share this information, and the steps you may take to limit this use or sharing, is fundamental to our respect for our customers.

This privacy policy is specific to Bose Corporation customer operations in the United States, including the Bose.com website. It does not apply, however, to our Press Room website, our product support website, our BOSEbuild website or our other country-specific customer sites. Each of those websites has its own privacy policy that applies to the specific information collected on those sites.

This privacy policy applies to information collected worldwide about applicants for employment, but it does not apply to any other information that we collect in connection with employment matters or about our employees.

As used within the context of this policy, “personal information” means personally identifiable information—such as your name or email address—that is not otherwise publicly available.

Information we collect

In general, we collect personal and other information about you to support your relationship with Bose and to manage our business. We obtain information through various means, including:

  • Forms and requests you submit to us
  • Your communications and dealings with us (including on our websites, in stores, at special events, over the phone, on third-party social media sites, and by mail or email)
  • Through the Bose products, services, software and mobile applications that you use
  • From the reviews that you submit about Bose products
  • Website tracking applications (for details see “Online tracking and targeted advertising” below)
  • Mobile and video location analytics technologies deployed in and around our retail stores (for details see “Mobile and video location analytics” below)
  • Employment applications that you submit to us (for details see “Employment application websites” below)
  • Our affiliates and third parties
  • Other sources

The information we collect may include:

  • Name, address, telephone number and email address
  • Billing information, such as credit or debit card number, verification number and expiration date
  • Information about purchases or other transactions with us
  • Technical, location, and usage information collected through the SoundTouch system and software, as described below and in the SoundTouch privacy policy
  • Information from your social media account to the extent permitted by your privacy settings, such as location, check-ins, status updates, friends, interests, photos and activities
  • Online browsing information (for details see "Online tracking and targeted advertising" below)
  • Other personal information

We may combine the personal and other information we receive from one source with information we receive from other sources. For example, we may combine personal information collected through our websites with other information that we collect about you in other contexts—such as our communications with you via email or phone, or your customer service records. We also may combine your personal information with information that we obtain from third parties. We will treat as personal information any information combined with personal information, and we will protect it in accordance with this Policy.

Online tracking and targeted advertising

In order to make improvements to our websites and your online shopping experience, we automatically receive and record information from your computer (or other device) and your browser, including your IP address and domain name, cookie information (see below), software and hardware attributes (including device IDs), the pages you visit and the videos that you watch on our websites, the files that you download, the URLs from the websites you visit before and after navigating to our website, the date and time of your visit, your general geographic location (e.g., your city, state or metropolitan region), and the terms that you use in searches on our websites. To do this, we use web logs or applications that recognize your computer and gather information about its online activity. We also partner with certain third parties to collect and analyze some of this information (see below).
For example, we use both session and persistent “cookies” on our websites. A cookie is a small amount of data, often including an anonymous unique identifier, sent to your browser from a website. If your browser’s preferences are set to accept it, the cookie is stored on your computer’s hard drive. Your browser will permit a website to access the cookies it has sent to you.

Our cookies provide information that makes it easier for you to use our websites. They enable you to make purchases on Bose.com and move uninterrupted between site areas. They collect information about your use of our site during your current session and over time, your computer’s operating system and browser type, your Internet service provider, your domain name and IP address, your general geographic location, the website you visited before our site, and the link you used to leave our site. On certain pages, cookies also enable our websites to remember information about visitors’ language preferences and country of origin.

We also use this information for a number of other purposes, including:

  • To allow you to access your information when you "sign in" to your account
  • To provide you with customized content
  • To remember the last page you visited
  • To keep track of preferences you specify while visiting our websites
  • To conduct general analysis and research
  • To enable the use and administration of certain website features
  • To improve the websites and enhance users’ experiences
  • To identify purchases made in response to our advertising
  • To help target, personalize and deliver online advertising that is tailored to your interests (as discussed further below)

If you are concerned about having cookies on your computer, you can remove them. You can also set your browser to block cookies, or to notify you when you receive a cookie, allowing you to decide whether or not to accept particular cookies. Additional information about managing cookies in popular browsers is available at the following links:

Please note: To complete a purchase on our websites, you will need to accept cookies sent by our sites. If you choose not to accept our cookies, please call us at 1-800-999-2673 to place your order by phone. Blocking our cookies may also impact the usability of other features on our websites.

We may also use an application known as a “web beacon” (also known as a “clear gif” or “web bug”). A web beacon is an electronic file that usually consists of a single-pixel image. It can be placed on a web page or in an email to transmit information, which could include personal information. We use web beacons, in conjunction with cookies, for a number of reasons, including:

  • To assist in tracking and analyzing advertising effectiveness, including for email campaigns
  • To verify purchases made on Bose.com
  • To count and recognize site visitors
  • To personalize your experience
  • To conduct general analysis and research
  • To help target, personalize and deliver online advertising that is tailored to your interests (as described below)

If you use a Bose SoundTouch system or the SoundTouch software or mobile app, Bose also collects additional information about you, including technical information (such as your IP address, computer attributes and system ID); location information derived from your IP address; and product usage information (such as system presets and recently played content). For additional information, please see the SoundTouch privacy policy.

We partner with certain third parties to collect and analyze the information discussed above, and to engage in auditing, research or reporting. These third parties may use web logs or web beacons (or other similar tracking technologies), or may set and access cookies or employ other similar mechanisms on your computer or other device. For example, we use Google Analytics for the purposes discussed above. Certain areas of our websites also use SiteCatalyst by Adobe for website analytics, Brightcove for video playlist analytics, and Pluck and Bazaarvoice for management of interactive features, including customer product reviews. We also may use other analytics services to measure the effectiveness of our advertising campaigns.

In addition, third parties or affiliates may administer Bose banner advertising programs and other online marketing on non-Bose websites. To do so, these parties may set and access first-party cookies delivered from a Bose domain, or they may use third-party cookies or other tracking mechanisms. For example, a third-party provider may use the fact that you visited a Bose website to target online ads for Bose services to you on non-Bose websites. Or a third-party ad network might collect information on Bose and other websites to develop a profile of your interests and target advertisements to you based on your online behavior. For information about these behavioral advertising practices, including privacy and confidentiality, visit the Network Advertising Initiative website or the Digital Advertising Alliance website.

The use of any applications employed by third parties and affiliates is subject to their own privacy policies, not this privacy policy. If you prefer to prevent third parties and affiliates from setting and accessing cookies on your computer, you may set your browser to block cookies (see the links above). And you may opt out of tracking by Google Analytics here, Adobe Analytics here, and Bazaarvoice here. Additionally, you may remove yourself from the targeted advertising of companies within the Network Advertising Initiative by opting out here, or of companies participating in the Digital Advertising Alliance program by opting out here. Although our websites currently do not respond to “do not track” browser headers or similar signals, you can limit tracking through these third-party programs and by taking the other steps discussed above.

Children's privacy

Bose.com is a general-audience website. We do not knowingly collect personal information from children under the age of 13.

How we use personal and other information

In general, we use the personal and other information we collect about you to support your relationship with Bose and to manage our business. We use your information for various purposes, including:

  • To complete a purchase or other transaction that you initiate
  • To provide a service you have requested
  • To respond to your request for information and provide you with more effective and efficient customer service
  • To enable the proper operation and servicing of Bose products, software and mobile applications
  • To provide you with product updates and information about products you have purchased from us
  • To customize the advertising and content you see
  • To help us better understand your interests and needs, and to improve your Bose experience
  • To make improvements to our websites, products and services
  • For analysis, marketing research and reports
  • To manage our business
  • To ensure adequate security or address technical issues
  • As permitted or required by applicable law, including to establish or exercise our legal rights or defend against legal claims

We may also use your personal information to contact you by email, postal mail, or phone regarding products, services, promotions, special events and other subjects that we think may be of interest to you. Please see the “privacy preferences” section below if you wish to restrict the use of your personal information for this purpose.

If you request that your Bose purchase be shipped to someone other than yourself (such as a gift recipient), we may also use the recipient’s personal and other information as described above. Like you, these recipients may restrict our use of their personal information for purposes of being contacted by email, postal mail or phone regarding Bose products, services, promotions, special events and other subjects that we believe may be of interest to them. Please see the “privacy preferences” section below. By submitting information about someone other than yourself, you represent that you are entitled to provide us with that person’s information for the purposes identified in this Policy.

Why and how we share information

Bose shares your personal or other information with our subsidiaries, affiliates, service providers and other third parties (including authorized distributors and resellers of Bose products) as follows:

  • To assist us in providing you with services or completing a purchase or other transaction that you initiate
  • To assist us in providing you with efficient and effective customer service
  • To assist us in managing our business and to store, secure, manage and process data on our behalf
  • To perform activities such as research and analysis
  • To assist us in marketing, such as the administration of our promotional email and online advertising programs (see above)
  • With service providers who administer our mobile and video location analytics program, and our employment application websites (see below)
  • To respond to subpoenas, court orders or legal process, or to establish, protect or exercise our legal rights or defend against legal claims
  • When we believe it is reasonably necessary in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, security vulnerabilities, situations involving potential threats to the physical safety of any person, protection of our property or violations of our terms and conditions
  • As permitted or required by applicable law

We may also share your name and contact information with our affiliates and third parties so that they may contact you by email, postal mail, or phone regarding products, services, promotions, special events, or other subjects that we think might appeal to your interests. Please see the “privacy preferences” section below if you wish to restrict the sharing of your personal information for this purpose.

If you request that your Bose purchase be shipped to someone other than yourself (such as a gift recipient), we may also share the recipient’s personal and other information with our affiliates and third parties as described above. Like you, these recipients may restrict the sharing of their personal information for purposes of being contacted by email, postal mail or phone regarding products, services, promotions, special events and other subjects that we think might appeal to their interests. Please see Privacy Preferences below. By submitting information about someone other than yourself, you represent that you are entitled to provide us with that person’s information for the purposes identified in this Policy.

We share de-identified and aggregated information about our customers and website visitors with third parties, including advertisers. This information does not, however, identify you or any other individual.

Certain features of our websites make it possible for you to share comments or feedback directly with Bose or publicly with all other users of the Bose websites. Any information that you submit through such features is not confidential, and Bose may use it for any purpose (including in testimonials or other Bose marketing materials). For example, if you submit a product review on one of our websites, we may display your review (along with your screen name) on other Bose websites and on third-party websites. We may partner with service providers, such as Bazaarvoice, to enable such features. Please see the Bose.com terms and conditions for more details. In addition, any information that you post openly will be available to the public at large and potentially accessible through third-party search engines. Such information can be read, collected and/or used by other users, and it could be used to send you unsolicited messages if you disclose personal information. Accordingly, please take care when using these website features.

Our websites also enable you to share personal and other information through websites or online services operated by third parties. For example, the Bose.com website contains links to and plugins for third-party websites that incorporate comment and social media features. If you choose to use these features, you may disclose your personal information not just to those third-party websites and services, but also to their users and the public more generally. Bose is not responsible for the content or practices of those websites or services. Instead, the collection, use and disclosure of your personal and non-personal information will be subject to the privacy policies of the third party websites or services.

Finally, some of our websites integrate third-party plug-ins (such as a Facebook “like” button). Even if you do not click on these plug-ins, they may collect information about you, such as your IP address and the pages that you view. They also may set and/or access a cookie. These plugins are governed by the privacy policy of the company providing them.

Mobile and video location analytics

Bose uses mobile and video location analytics services provided by our third-party service provider, RetailNext. These location analytics services provide aggregate insights about consumers’ behavior in and around Bose retail stores based on the collection of information from consumers’ Wi-Fi® and Bluetooth-enabled devices and from in-store video cameras. The information discussed below is handled by Bose in accordance with this privacy policy. Information about how RetailNext handles such information can be found in its privacy policy, which can be viewed at http://retailnext.net/policies/privacy-policy.

Smartphone Location Detection. Bose and RetailNext collect MAC addressed from Wi-Fi® and Bluetooth-enabled devices that come into contact with Bose network equipment. This occurs only when a device’s Wi-Fi® or Bluetooth is turned on. The MAC address is a unique identifier assigned to every mobile device; it is not the device’s mobile phone number. Bose does not store the payload of wireless network packets (meaning the data that end users are sending or receiving over a Wi-Fi® or Bluetooth network). Bose logs the MAC address of these broadcasts along with the time, the signal strength and the location of the observing sensor. This information is used to measure things like store occupancy or the ratio of first-time to returning shoppers. Bose does not use this information to identify specific individuals. You may opt out of smartphone location detection services provided by the RetailNext platform by visiting https://privacy.retailnext.net/.

Video Recording and Physical Location Detection. Bose and RetailNext also collect and analyze data from video cameras to determine the paths people take through a physical space and to try to ascertain certain qualities about people, like age or gender. Bose analyzes this information to create anonymous and aggregated reports to be used for internal business purposes, including marketing purposes. For example, reports might contain information such as how many people visited the store, how long they stayed and which parts of the store they visited. This information might be used, for example, to optimize store layouts, reduce wait times at check-out, provide more of the products that most interest shoppers, and understand consumer shopping patterns. Please note that video is usually available for playback by Bose, and in addition to using such video to analyze traffic flow through a store. Bose also uses such videos to investigate theft.

If you have questions, concerns or suggestions related to Bose’s use of mobile and video location analytics services, please email us at privacyandsecurity@bose.com.

Employment application websites

Bose.com and many of our international websites contain careers sections that link to websites where you can apply for employment at Bose. These linked employment websites are not hosted by Bose, and instead are administered by Workday, our service provider. These websites collect a variety of personal information, including your contact information and your job qualifications. They also use cookies and other means of collecting non-personal information, but such non-personal data is used only for analytics purposes and to enable you to complete your application. Any information that Bose collects from Workday in connection with the employment websites is handled consistent with this privacy policy. Bose will use and share your personal information only for employment purposes, such as evaluating you for a job opportunity or communicating with you about your interest, and where sharing is required by law. Please note that any information that you submit will be controlled by Bose Corporation and may be sent to and processed in the United States, or may be shared for recruitment purposes with other Bose affiliates around the world. These countries may have less stringent data protection laws than the country in which you reside. Bose has entered into an agreement with Workday governing the processing of employment application information, and Workday is permitted to access, use and share your information only as necessary to perform the functions that Bose directs it to perform. That agreement also requires Workday to abide by the terms of the European standard contractual clauses for data processors. If you have any questions about the handling of your employment application data, please contact us through one of the methods described in the “Additional Information” section below.

Privacy preferences

You have choices about our use and sharing of your personal information for marketing purposes. You may, at any time, ask us not to:

  • Use your personal information to contact you by email, postal mail or phone regarding products, services, promotions and special events that might appeal to your interests
  • Share your name and contact information with our affiliates and third parties so that they may contact you by email, postal mail or phone regarding products, services, promotions or special events that might appeal to your interests

Please visit Communication Preferences or call Bose toll free at 1-800-999-2673 to express your privacy preferences.

You may also have the opportunity to express your privacy preferences when submitting certain information to us, such as during a transaction, on an event registration form or when installing Bose software. In addition, our email marketing communications always include a method for you to unsubscribe from our email list.

Please note that, regardless of your request, we may still use and share certain information as permitted or required by applicable law.

Security

To prevent unauthorized access, maintain data accuracy, and ensure the appropriate use of information, we employ physical, technical and administrative measures to safeguard the information we collect. However, no method of transmission over the Internet, and no means of electronic or physical storage, is absolutely secure, and thus we cannot ensure or warrant the security of that information.

Special note for California residents

California law gives residents of California the right under certain circumstances to request information from us regarding the manner in which we share certain categories of personal information with third parties for their direct marketing purposes.

The address for requesting this information is:

Bose Corporation
Online Commerce Group
PO Box 9168
MS 740
Framingham, MA 01701-9168

However, because our privacy policy gives you a choice of opting out of having your personal information disclosed to third parties for their direct marketing purposes, we may instead provide you with information on how to exercise your opt-out preferences. Please see Privacy preferences above if you wish to learn more about restricting the sharing of your personal information with third parties for their direct marketing purposes.

Special note for individuals outside the United States

The personal and other information that is subject to this policy (including the information collected on Bose.com from visitors outside the United States) is collected and controlled by Bose Corporation in the United States. Bose Corporation’s principal office is located at The Mountain, Framingham, Massachusetts, 01701. You agree that your information will be processed in the United States for the purposes described herein. As described above, Bose also may subcontract the processing of your data to, or otherwise share your data with, Bose subsidiaries, authorized distributors and resellers of Bose products, trusted service providers, and trusted business partners in the United States or countries other than your country of residence. The data-protection laws in these countries may be different from, and less stringent than, those in your country of residence. You expressly consent to such transfer and processing.

Additional information

The above privacy policy is specific to Bose Corporation operations in the United States (with the specific exclusions discussed above). This policy is governed under Massachusetts law notwithstanding any principles of conflicts of law. We reserve the right to amend this policy at any time. We will post all changes to this policy on this website, so you should review the policy periodically. Any such amendments to this policy may apply to information we collect in the future as well as any information we obtained prior to such amendment. If we make a material change to this policy, we will provide appropriate notice as required by law.

You may have a right under applicable law to access, amend and/or request deletion of information that we collect about you. To inquire about such rights, or if you have any questions or concerns about this policy, please send us an email at

privacyandsecurity@bose.com

You may also contact us at 1-800-999-2673. Outside the United States, please call 1-508-766-1099.

Or send a letter to:

Bose Corporation
C/O Online Commerce Group
P.O. Box 9168
MS 740
Framingham, MA 01701-9168

Effective date: June 23, 2016

Our commitment to you

Bose takes pride in designing each product with the goal of providing the highest-accuracy musical performance possible in its price range. We strive to reproduce musical sounds as closely as possible to the original performance—and to avoid flashy sounds such as those associated with accentuated bass and treble frequencies.

Our reputation rests on our steadfast pursuit of this policy in researching, designing and building our products. We use only the highest quality parts and the latest assembly and quality control techniques to ensure the reliability and long life of our products.

Bose supports research that continually gives rise to new technologies for improving sound reproduction. When you purchase any product from Bose, we encourage you to compare it, as we do, to competitive products for musical accuracy. We believe this process will enhance your appreciation of the product you select.

Bose product limited warranty

Bose products purchased by consumers directly from Bose carry our limited warranty:

Who is covered:

This warranty is extended only to the original end-use purchaser or the person receiving the product as a gift, and shall not be extended to any other person or transferee.

What is covered/For how long:

Unless a different warranty period is stated in the owner's guide provided with your Bose product, for a period of 1 year (2 years EU) [5 years for any non-powered speakers that may be incorporated into this product] from the date of retail purchase by the original end-use purchaser, Bose warrants that this product, when delivered to you in new condition, in original packaging, from a Bose authorized reseller and used in normal conditions, is free from any defects in manufacturing, materials and workmanship.

What is not covered:

This warranty does not cover defects resulting from improper or unreasonable use or maintenance; failure to follow operating instructions; accident; excess moisture; insects; lightning; power surges; connections to improper voltage supply; unauthorized alteration or modification of original condition; damages caused by inadequate packing or shipping procedures; loss of, damage to or corruption of stored data; damages caused by use with non-Bose products; product that requires modification or adaptation to enable it to operate in any country other than the country for which it was designed, manufactured, approved and/or authorized, or repair of products damaged by these modifications; and products purchased from unauthorized dealers.

What we will do:

During the warranty period, we will, at our sole option, repair or replace (using new or refurbished replacement parts) any defective parts within a reasonable period of time and free of charge.

What we will not do:

Pay shipping, insurance or transportation charges from you to us, or any import fees, duties and taxes.

What you must do to obtain Limited Warranty Service:

Return product, with proof of purchase from an authorized Bose dealer, using the following procedures:

  • Contact the Bose organization in your country/region (visit Global.Bose.com for Bose contact information in your country/region) for specific return and shipping instructions;
  • Label and ship the product, freight prepaid, to the address provided by the Bose organization in your country; and
  • Place any necessary return authorization number prominently on the outside of the carton. Cartons not bearing a return authorization number, where required, will be refused.

Other conditions:

THE PROVISIONS OF THIS LIMITED WARRANTY ARE IN LIEU OF ANY OTHER WARRANTY, WHETHER EXPRESSED OR IMPLIED, WRITTEN OR ORAL, INCLUDING ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. BOSE CORPORATION’S MAXIMUM LIABILITY SHALL NOT EXCEED THE ACTUAL PURCHASE PRICE PAID BY YOU FOR THE PRODUCT. IN NO EVENT SHALL BOSE BE LIABLE FOR LOSS OF, DAMAGE TO OR CORRUPTION OF STORED DATA, OR FOR SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR INDIRECT DAMAGES HOWSOEVER CAUSED INCLUDING WITHOUT LIMITATION THE REPLACEMENT OF EQUIPMENT AND PROPERTY, AND ANY COSTS OF RECOVERING, PROGRAMMING OR REPRODUCING ANY PROGRAM OR DATA STORED IN OR USED WITH YOUR BOSE PRODUCT.

This warranty is void if the label bearing the serial number has been removed or defaced.

Other legal rights:

This limited warranty gives you specific legal rights, and you also may have other rights that vary from state to state or country to country. Some places do not allow limitations on implied warranties or the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to you.

Bose performance guarantee

Try your Bose product risk free. We're so confident you'll be delighted with it, we give you 30 days* to make sure it's right for you. If, for any reason, you're not satisfied with your purchase from Bose, simply return it within the trial period for a full refund. That's the Bose performance guarantee.
*45 days for L1® systems.

Be sure it's Bose

The only way to be sure you’re buying a genuine Bose product is to buy directly from Bose or a Bose authorized dealer. Bose products purchased by consumers directly from Bose or an authorized dealer, whether online, by telephone, from a catalog or in a store are genuine and carry the Bose limited warranty.

Buying from unauthorized dealers can be risky. Unless the dealer provides a receipt showing purchase from an authorized dealer, the products carry no warranty from Bose. Moreover, products purchased from unauthorized dealers may be counterfeit or stolen goods, and if you attempt to resell such products, you may be subject to significant civil liability and/or criminal penalties.

Watch out for counterfeit products

There are many counterfeit products in the marketplace. Bose has become aware of sales of counterfeits of most types of Bose® headphones, including QuietComfort® 35, 25, 20/20i, 3 and 15, SoundTrue, SoundTrue Ultra, FreeStyle, IE2, MIE2/MIE2i, SIE2/SIE2i, OE2/OE2i, AE2/AE2i, and Bluetooth® headsets, as well as SoundLink® III, II, Mini and Color speakers by unauthorized sellers on popular auction and other e-commerce websites, and in flea markets. In some cases, sellers located in China claim to be selling genuine “OEM” headphones, but these products are fake. Typically, these products are sold at lower prices than those offered by Bose and its authorized dealers, but the prices are often not low enough to cause buyers to suspect that the products are counterfeit.

The counterfeit products and their packaging are extremely close in appearance to genuine Bose products, but they do not meet the high standards of performance found in genuine Bose products. Counterfeiters go to great lengths to make their products look like genuine products. They include warranty registration cards in the packaging, and apply serial numbers to the products that copy genuine Bose serial numbers to make them look authentic. It is extremely difficult to distinguish fake products from the real ones. If you believe that you may have purchased counterfeit Bose products, we encourage you to contact Report_Counterfeits@bose.com so that we may be able to assist you in determining whether the product is counterfeit.

Headphones and headsets are the Bose products that we have seen counterfeited most often, but we have also encountered counterfeit speakers, such as 101, 301, and 502A models, and, occasionally, the BOSE trademark is applied to products that are unlike any that we currently produce, such as karaoke microphones. In all cases, your best protection against buying fakes is to purchase from an authorized dealer.

Three ways to protect yourself from fraud:

Buy direct from Bose, either online, by telephone or in Bose retail stores. Bose.com is the official Bose Corporation website for residents of the United States and its territories. If you wish to purchase a product now, be confident that you will receive a genuine Bose product.

Look for the official Bose Authorized Dealer badge featured on some retailers’ websites.* The badge links to a window explaining the advantages of buying from a Bose authorized dealer. The window’s URL (in the address bar) should begin with “www.bose.com” to be valid.

Contact us to inquire whether a dealer is authorized. If you reside in the US, call 1-800-999-2673, or email us at privacyandsecurity@bose.com. If you reside outside the US, go to Bose Worldwide to find your country's contact information. A Bose representative will check the name of the dealer or website from which you are considering a purchase and let you know whether it's an authorized Bose dealer.

If you would like to report a suspected counterfeit Bose product, please send an email to Report_Counterfeits@bose.com. Bose appreciates your assistance in preventing the distribution of counterfeit products.

Bose Corporation
Framingham, Massachusetts, USA

*Not all Bose authorized dealers display the badge at this time.

Security on Bose.com

Bose Corporation realizes that security is a primary concern for our online customers.

The following is an overview of some of the security measures we take to protect personal information you submit on Bose.com during transactions and certain other submissions.

We use Akamai and Cybertrust digital security technology on certain Bose.com pages to help safeguard personal information. The Akamai site certificate icon appears on every Bose.com page that has a digital site certificate.

To view the site certificate, see instructions in your browser's "Help" section.

Encryption

We use encryption technology to facilitate the transmission of your information on all Bose.com pages that have an Akamai site certificate icon, and we only accept orders from browsers that communicate through Secure Socket Layer (SSL) technology, with at least 128-bit key length encryption.

Passwords

When you create an account on Bose.com, you'll be asked to create a password. Your Bose password is case sensitive and must follow these guidelines:

  • Use a minimum of six characters
  • Include at least one number (0 – 9)
  • Do not use your email address as your password

We recommend using a random combination of letters, numbers and cases to provide added protection for your personal information (e.g., Adg561z).

Once you've created an account, Bose stores information such as your name, billing and shipping addresses, telephone number(s) and email address. Your password allows you to bypass re-entering this information each time you place an order on Bose.com.

Please note: You do not need to create an account to make a purchase on Bose.com.

Credit and debit card safety

When you place an order on Bose.com, your credit or debit card number is encrypted when transmitted and stored. Encryption is used for submission of credit and debit card numbers on every Bose.com page with a digital site certificate. When you are on a page with a site certificate, a closed lock or solid key icon will appear on the bottom bar of your browser window. To verify, you can view the site certificate before submitting your credit or debit card number. For instructions on viewing the site certificate, see your browser's "Help" section.

Other personal information you submit may also be encrypted when being transmitted with the goal of protecting its confidentiality. See Encryption above for details.

If you would like to make a purchase but would prefer to give your credit card information to a representative over the phone, simply call 1-800-999-2673. For orders outside the US, please visit Bose Worldwide.

Links from Bose.com to other websites

Certain links within Bose.com may take you to third-party websites (websites not owned or maintained by Bose Corporation). The inclusion of such links is for your convenience only, and should not be interpreted as an endorsement of these sites or their content.

We urge you to read the privacy and security policies of these third-party websites. They may contain terms and conditions, privacy or confidentiality provisions, security information or other provisions that differ from Bose.com. Since Bose Corporation does not own or maintain these third-party websites, we assume no responsibility for the accuracy, validity, legality or otherwise of any materials or information they contain, and we are not responsible for the information they collect or how it is used.

Links from other websites to Bose.com

If you visit Bose.com via a third-party website (a website not owned or maintained by Bose Corporation—for example, a shopping comparison site), that site may monitor your visit to Bose.com. We suggest you review the privacy and security policies of any such third-party website.

The above online security information is specific to Bose.com. We reserve the right to change our online security practices and amend this information at any time. Any such changes or amendments may apply to information we collect in the future, as well as any information we obtained prior to such change or amendment.

If you have any questions, please send us an email with privacyandsecurity@bose.com in the "From" field.

You may also contact us at 1-800-999-2673. Outside the US, call 1-508-766-1099.

Or send a letter to:

Bose Corporation
Online Commerce Group
P.O. Box 9168
MS 740
Framingham, MA 01701-9168

Revised November 13, 2008

Bose.com terms and conditions

Please review the following terms and conditions that govern your use of this website, and note that your use of our site constitutes your agreement to these terms and conditions. This website and all products or services offered on this website are intended for adults, and by making any purchase or submitting any information on this website you represent yourself as an adult. The purchase of any Bose products or services through this site is subject to separate terms and conditions of sale, which can be viewed on the various product and payment pages within this site. When used herein, the term "Bose" refers to Bose Corporation.

Geographic scope

This website is controlled and operated by Bose from its offices in Framingham, Massachusetts, in the United States of America. Bose may offer to sell products and services featured on this website in the US and its territories. Unless specified, Bose.com is available to visitors from outside the US for informational purposes only.

Price and availability

Some of the products and services featured on the site are displayed for promotional purposes only and may not be available for purchase through this site. All products and services offered for purchase on this site are subject to availability. The prices stated for such products and services are subject to change without notice.

Restrictions on use

Your use of this website is conditioned on your compliance with the following rules of conduct. You agree not to use this website or any information you obtain from this website:

  • In connection with surveys, contests, pyramid schemes, chain letters, junk email, spamming, or any duplicative or unsolicited commercial messages
  • To advertise, or offer to sell or buy any goods or services for any purpose
  • To harvest or collect personally identifiable information about others

Bose allows you to copy documents published by Bose on this site for personal and noncommercial use only. Such authorization does not permit use of copyrighted content from this site for the unauthorized sale of Bose products or services. As a condition of this authorization, you agree that any copy you make of these documents shall retain all copyright and other proprietary notices contained herein. This authorization does not include the use of images, logos or other content unless they are embedded within the documents. Bose may revoke this authorization at any time, in its sole discretion. Upon any such revocation, you must promptly destroy all materials downloaded or otherwise obtained from this site, as well as all copies of such materials, whether made in accordance with these terms and conditions or otherwise.

Each individual document published by Bose on this site may contain other proprietary notices and copyright information relating to that individual document.

The materials displayed on or contained within this site, including all software, design, text, editorial materials, informational text, photographs, illustrations, audio clips, video clips, artwork and other graphic materials, and names, logos, trademarks and services marks, are the property of Bose or their licensors and are protected by copyright, trademark and other intellectual property laws. Nothing contained herein shall be construed as conferring by implication, estoppel or otherwise any license or right under any copyright, patent or trademark of Bose or any other person. Note that any product, process or technology on this site may be the subject of other intellectual property rights reserved by Bose, and is not licensed hereunder.

Use of robots or similar tools for data mining or automated data submission through this site is prohibited without prior express written permission from Bose.

Order acceptance

We reserve the right, at our sole discretion, to cancel or refuse any order for any reason at any stage of the online ordering process, including after an order has been submitted and whether or not the order has been confirmed. Some situations that may result in cancellation include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. We may also require additional verifications or information before accepting any order. We will attempt to contact you if all or any portion of your order is canceled, or if additional information is required to accept your order. For your convenience, your credit card will not be charged until your order is shipped.

Resale

Purchases made on Bose.com are intended for end users only. Products sold through this site are not authorized for resale. The resale of or offer to sell a new Bose patented product without the authority of Bose is an infringement of Bose patent rights. Your submission of your order shall constitute your full acceptance of these restrictions on resale.

Sending gift messages

While using this website for the purpose of sending gifts or gift cards with personal messages to recipient(s), you agree to comply with all applicable laws, rules, and regulations. Bose reserves the right to use and share personal information submitted for the purpose of sending gifts or gift cards in accordance with the privacy statement available on this site (see "Your privacy rights" above) and as otherwise permitted or required by applicable law.

Bose expects users of the optional gift messaging capability on this website to respect the rights and dignity of others, and your use of this service is conditioned on your compliance with the following rules of conduct. You agree not to use this website to send gift messages:

  • In any manner that is or may be: (a) threatening, harassing, degrading, hateful or intimidating; (b) defamatory; (c) unlawful, fraudulent or tortious; (d) obscene, indecent, pornographic or otherwise objectionable; or (e) protected by copyright, trademark, trade secret, right of publicity or other proprietary right, without the express permission of the owner(s) of such right
  • To impersonate any person or entity, including, but not limited to, any Bose employee, agent or representative, or to falsely state or otherwise misrepresent your identity or your affiliation with any person or entity
  • To express or imply that Bose endorses any statement you make

Solicitations

Bose reserves the right to review and reject any solicitation for a quote.

Promotion guidelines

All offers are limited to purchases made from Bose and its participating authorized dealers. Purchases must be made during the specified promotional period to qualify.

Disclaimer of warranty and limitation of liability

THIS SITE AND THE CONTENTS, AND SERVICES OF THIS SITE, WHETHER PROVIDED BY BOSE, ITS LICENSORS, ITS VENDORS OR ITS USERS, AND OTHER INFORMATION ON OR ACCESSIBLE FROM THIS SITE ARE PROVIDED "AS IS" WITHOUT WARRANTY, REPRESENTATION, CONDITION, OR GUARANTEE OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES, REPRESENTATIONS, CONDITIONS OR GUARANTEES OF QUALITY, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT, ALL OF WHICH ARE DISCLAIMED TO THE FULLEST EXTENT PERMITTED BY LAW. SPECIFICALLY, BUT WITHOUT LIMITATION, BOSE DOES NOT WARRANT THAT: (i) THE INFORMATION AVAILABLE ON THE SITE IS FREE OF ERRORS; (ii) THE FUNCTIONS OR FEATURES (INCLUDING BUT NOT LIMITED TO MECHANISMS FOR THE DOWNLOADING AND UPLOADING OF CONTENT) WILL BE UNINTERRUPTED, SECURE, OR FREE OF ERRORS; (iii) DEFECTS WILL BE CORRECTED, OR (iv) THE SITE OR THE SERVER(S) THAT MAKES IT AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. Some jurisdictions do not allow the exclusion of implied warranties in certain circumstances, so the above exclusion may not apply to you. Bose is not responsible for any inaccuracies, typographical errors or any other mistakes on this site or in any content you may obtain from this site, and reserves the right to make corrections.

IN NO EVENT SHALL BOSE OR ITS AFFILIATES, LICENSORS, VENDORS, OR ANY OF THEIR RESPECTIVE DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, OR OTHER REPRESENTATIVES BE LIABLE TO YOU OR ANY OTHER PERSON OR ENTITY FOR ANY DAMAGES, WHETHER DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, PUNITIVE OR OTHERWISE (INCLUDING, BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS, LOSS OF DATA, LOSS OF USE, OR COSTS OF OBTAINING SUBSTITUTE GOODS OR SERVICES), ARISING OUT OF OR IN CONNECTION WITH THIS SITE, ANY MATERIALS, INFORMATION, OR RECOMMENDATIONS APPEARING ON THIS SITE, OR ANY LINK PROVIDED ON THIS SITE, WHETHER OR NOT BOSE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND WHETHER BASED UPON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE. THIS EXCLUSION OF LIABILITY SHALL APPLY TO THE FULLEST EXTENT PERMITTED BY LAW.

Changed terms

Any Bose publication may include technical inaccuracies or typographical errors. Changes may be periodically made to these publications. These changes will be incorporated in new editions of these publications. Bose may make improvements and/or changes in the products and/or the programs described in these publications at any time without notice.

Submissions

Bose Corporation maintains an exceptionally strong commitment to research. Researching new technologies, incorporating the new technologies into products, and developing marketing strategies for our products may take several years. For example, the technologies embodied in our acoustic waveguide speaker technology and our active noise reduction headsets and headphones were in research and product development for many years before being introduced to the public.

We wish to avoid misunderstandings that could arise if a Bose product or marketing strategy bears even a superficial resemblance to an idea that was submitted to Bose during the development process. Bose or any of its employees do not accept or consider unsolicited ideas, including unpatented technologies, or marketing plans. Nor do we provide any compensation, in either cash or product, for unsolicited product ideas. If you still submit your ideas to us, you agree that such information shall be deemed to be nonconfidential, and that Bose shall have no obligation of any kind with respect to such information and shall be free to reproduce, use, disclose and distribute the information to others without limitation. Further, Bose shall be free to use any ideas, concepts, know-how or techniques contained in such information for any purpose whatsoever, including but not limited to developing, manufacturing and marketing products incorporating such information. Notwithstanding the foregoing, our use of your personal information shall be governed by the privacy statement available on this site.

Product feedback policy and terms

We do welcome and value feedback on our existing products, and we make every effort to address questions or concerns that are raised by our customers. If you wish to comment on a Bose product or if you have a question about or concern with any of our products, please consult and follow the instructions provided in the "Contact us" section of Bose.com. Notwithstanding the foregoing, our use of your personal information shall be governed by the privacy statement available on Bose.com.

Any product feedback you provide to us shall be deemed nonconfidential and Bose shall be free to use such information on an unrestricted basis.

Privacy policy

Your use of this website is subject to the terms of the privacy statement available on this site (see "Your privacy rights" above).

Amendment and termination

Bose may amend or terminate these terms and conditions at any time and may do so immediately without notice. Any provision of these terms and conditions that by its nature is reasonably intended to survive beyond such termination shall survive.

Noncompliance with these terms and conditions

If at any time, in the sole discretion of Bose, you fail to comply with any provision of these terms and conditions, Bose reserves the right to deny you access or use of this website, and to otherwise pursue recourse against you to the full extent of the law. Upon any failure by you to comply with any provision of these terms and conditions, you must promptly destroy all materials downloaded or otherwise obtained from this site, as well as all copies of such materials, whether made in accordance with these terms and conditions or otherwise.

Miscellaneous

These terms and conditions shall be construed in accordance with and governed by the laws of the Commonwealth of Massachusetts notwithstanding its conflicts of law principles. You and Bose expressly agree to exclude application of the United Nations Convention on Contracts for the International Sale of Goods or any local implementation of such convention. If any part of these terms and conditions is unlawful, void or unenforceable, that part will be deemed severable and will not affect the enforceability of the remaining provisions. Any dispute arising out of these terms and conditions or the use of this site shall be initiated and conducted in the state or federal courts of Middlesex County, Massachusetts, and you and Bose consent to the exclusive jurisdiction of such courts.

This is the entire agreement between you and Bose relating to the use of this site. Bose can revise these terms and conditions at any time by updating this posting. This site may provide links to other sites that are not maintained by Bose. Bose provides such links for your convenience only, and is not responsible for the content of any third-party site. Some images in our automotive section have been copyrighted by PhotosToGo, Inc. BOSE, WAVE, ACOUSTIC WAVE, LIFESTYLE, QUIETCOMFORT, SOUNDDOCK, BETTER SOUND THROUGH RESEARCH, ELECTROFORCE, ACOUSTIC NOISE CANCELLING, PANARAY, FREESPACE, COMPANION, JEWEL CUBE, DIRECT/REFLECTING, Nd, AUDIOPILOT, TRIPORT, ACOUSTIMASS, MUSICMONITOR, AVIATION HEADSET X, AdaptIQ, uMusic, E2MOTION, QC, 3SPACE, and the distinctive designs of the Wave, Acoustic Wave, SoundDock and Lifestyle systems are registered trademarks; and V-CLASS, MASTERWORK, and the distinctive designs of the black-and-white patterned cords on Bose in-ear headphones and the silver oval ring on QuietComfort headphones are trademarks, of Bose Corporation. Other service marks, trademarks and trade names referred to on this website are the property of their respective owners.

California Transparency in Supply Chains Act disclosure

Bose Corporation is dedicated to delivering products through a direct supply chain that respects human rights and the dignity of human labor. Bose has adopted Business Ethics and Conduct Guidelines which require, among other things, that employees know, understand and abide by the laws of the countries in which Bose operates. Bose will not knowingly do business with direct suppliers that treat workers improperly or unlawfully, including, without limitation, those that engage in human trafficking, child labor, slavery or other unlawful employment practices. By contract, Bose requires that its suppliers comply with all applicable laws including those prohibiting the use of slavery or human trafficking or other forced labor in the production of goods and services supplied to the company.

In addition, Bose is developing a training program for its employees and managers to help them identify warning signs for human trafficking and/or slavery in its direct supply chain, and steps they can take in working with suppliers to reduce the possibility that Bose Corporation is contracting with businesses that treat employees improperly or unlawfully. Bose does not currently engage in additional steps to verify the direct supply chain to evaluate and address the risks of human trafficking and/or slavery, nor does the company audit its suppliers to determine whether they are engaging in human trafficking and/or slavery.

Bose employees are expected to abide by all laws of the countries in which Bose does business, including those governing human trafficking and/or slavery. If an employee believes that the Business Ethics and Conduct Guidelines may have been violated, he or she must report that violation to Bose management. Bose will investigate any reports of human trafficking and slavery in its direct supply chain, and take appropriate action to remedy the situation. Any employee that knowingly contracts with such a supplier will be subject to discipline, which may include termination. Bose is committed to making a strong positive contribution to the societies and people served by the company and its employees.

Trademarks and attributions

airplay, apple, ipad, iphone, ipod, ipod classic, ipod nano, ipod shuffle, ipod touch, itunes and mac are trademarks of apple inc., registered in the u.s. and other countries.

apple lightning is a trademark of apple inc.

the bluetooth® word mark is a registered trademark owned by bluetooth sig, inc. and any use of such mark by bose corporation is under license.

wi-fi is a registered mark of the wi-fi alliance®.

pandora, the pandora logo, and the pandora trade dress are trademarks or registered trademarks of pandora media, inc. used with permission.

iheartradio is a registered trademark of iheartmedia, inc.

android is a trademark of google inc.

microsoft and windows are registered trademarks of microsoft corporation in the united states and/or other countries.

reebok is a registered trademark and service mark of reebok international limited.

blackberry, blackberry compatible, and related marks are the property of research in motion limited (rim) and are registered and/or used in the u.s. and elsewhere. used under license. rim is not responsible for the sale or use of this product and its compliance with safety and regulatory standards.

the terms hdmi and hdmi high-definition multimedia interface, and the hdmi logo are trademarks or registered trademarks of hdmi licensing llc in the united states and other countries.

deezer is a registered trademark of blogmusik sas.

spotify is a registered trademark of spotify ab.

samsung galaxy is a trademark of samsung electronics co., ltd.

©2014 nfl properties llc. team names and logos are trademarks of the teams indicated. all other (nfl-related marks) are trademarks of the national football league.

Bose regulatory and compliance information

If you're looking for regulatory and compliance information, we can help. Click here for a list of Declaration of Conformity documents for current Bose® products.

Bose.com Review Platform House Rules

Introduction

The www.bose.com review platform is maintained by Bose Corporation ("Bose," "we," "us"). These House Rules (these "House Rules") govern your ("you" "your" or a "user") access to and use of www.bose.com review platform (the "Bose Review"), and the features made available through www.bose.com ("Features"). By using the Bose Review, you indicate your unconditional acceptance of these House Rules. Please read these House Rules carefully, as they may have changed since your last visit.

The Bose Review is intended to be a place for Bose users to discuss Bose products and services and other content ("Content"). You may be permitted to post questions and comments on the Bose Review. When providing comments or information, you understand that such comments and information are your sole responsibility, and that Content is the sole responsibility of the person from whom such Content originated. You understand that Bose does not control, and is not responsible for, Content made available by users on the Bose Review, and that by using the Bose Review, you may be exposed to Content from other users that is offensive, indecent, inaccurate, misleading, or otherwise objectionable. Please also note that the Content may contain typographical errors, other inadvertent errors or inaccuracies.

User content

You understand that the Bose Review is available for your personal, noncommercial use only. All Content provided by a user on this page shall be deemed to be non-confidential, and Bose shall have no obligation of any kind with respect to such material. Information and other Content on the Bose Review may be protected by intellectual property rights of others. Please do not copy, upload, download, or share files unless you have the right to do so. By providing material as a user of our page, you agree that you have the rights and are authorized to provide such material and that doing so (a) is not in violation of any applicable law or regulation, and (b) does not infringe the copyright, trademark, trade secret or other intellectual property rights of others. Content posted by users on the Bose Review does not necessarily reflect the opinions or ideals of Bose Corporation, nor is Bose responsible for the accuracy of Content posted by visitors to the Bose Review. Content posted to the Bose Review may be monitored by Bose Corporation. All Content posted by users must comply with www.bose.com terms of use. Further, Bose expects users of this Bose Review to respect fellow users and comply with Bose intellectual property rights. Users may not remove author attributions or legal information in any file that is uploaded, nor may users falsify or intentionally misattribute the origin or source of those files. Bose reserves the right to remove content that in its sole discretion is deemed inappropriate or offensive, including but not limited to:

  • Advertisements of any kind, including competitor advertisements, item sale, solicitation, self-promotion, and spam
  • False, inaccurate, or misleading information
  • Personal or corporate attacks, including attacks on Bose, its employees, suppliers, distributors, and affiliates
  • Irrelevant content, including misleading material, or that which portrays Bose in an inaccurate manner
  • Material that threatens, harasses, or otherwise violates the legal rights of others, including material that reveals the privacy or personal information of other users
  • Content that contains any malware, software programs, or files that may violate the intellectual property rights of any party, or include offensive content, or damage other users' viewing devices

Bose may also remove material if it receives notice from a third party that your Content infringes that third party's rights. Bose, in its sole discretion, may choose not to respond to each and every posting. Bose reserves the right to block users from participating on the Bose Review who in Bose's sole discretion fail to adhere to these House Rules.

You warrant that any Content that you provide to the Bose Review complies with these House Rules. You agree to indemnify Bose against all actions and claims arising from Content that you have posted or uploaded to, or your acts or omissions in connection with, the Bose Review.

Intellectual property rights

Unless otherwise noted, all Content contained on the Bose Review is the property of Bose and/or its affiliates or licensors, and is protected from unauthorized copying and dissemination by United States copyright law, trademark law, international conventions, and other intellectual property laws. Product names are trademarks or registered trademarks of their respective owners.

We do not claim ownership of Content submitted by users without compensation by Bose and with the expectation that such Content will be made publicly accessible through the Bose Review. By submitting such Content, however, you agree to grant us a world-wide, royalty-free, perpetual, irrevocable, non-exclusive license to use, distribute, reproduce, modify, adapt, create derivative works from, and publicly perform or display such Content on the Bose Review or through any other means.

We provide the Bose Review for you to interact with us and with our other users, and to provide you with information about us and our products. While we strive to provide Content that is accurate and complete, under no circumstances will we be liable for any loss or damage caused by your reliance on information in any Content on the Bose Review. The Content on the Bose Review is not a warranty or contractual commitment of Bose. It is your responsibility to evaluate the accuracy, completeness, or usefulness of any information, opinion, advice, or other Content available through the Bose Review.

Miscellaneous

These House Rules control the relationship between Bose and you for the Bose Review. We may, at our sole discretion and without notice, revise these House Rules at any time by updating this posting. If you do not agree to the modified House Rules for the Bose Review, you should discontinue your use of the Bose Review.

If you do not comply with these House Rules, and we don't take action right away, this doesn't mean that we are giving up any rights that we may have (such as taking action in the future). If it turns out that a particular term is not enforceable, this will not affect any other terms.

If you have any questions about these House Rules, please contact us at: support@bose.com.

You may also contact us at 1-800-999-2673. Outside the US, call 1-508-766-1099.

Or send a letter to:

Bose Corporation
c/o Online Commerce Group
PO Box 9168
MS 740
Framingham, MA 01701-9168

Copyright © Bose Corporation All Rights Reserved.