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SoundLink® Air digital music system

Sold from 2012 - 2014

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Setup
Wi-Fi®
Sound
Controls
Power
Streaming music
Battery

This message appears if there is an issue during the software update process. To resolve this, try the following:

If your product is unable to connect to your wireless router for Internet access:

If you do not know or have forgotten the security key to connect to your wireless router, try the following:

Your computer may show this message if there is an issue communicating with the Bose system that is connected by USB to the computer. To resolve this, try the following:

To resolve this issue, try the following:

If your product is unable to connect to your wireless router for Internet access:

If your product can connect to your network but is unable to obtain a strong signal or randomly disconnects from your wireless router, try the following:

To resolve this issue, try the following:

To resolve this issue, try the following:

If you experience distortion, crackling, static, noise or unexpected poor sound quality from your product:

If you hear excessive low frequencies from your product, the sound quality might be boomy, muffled or difficult to hear. To reduce the bass response and/or increase the treble response, try the following:

If you don't hear enough low frequency audio from your product, the sound quality might be tinny, shrill or lacking fullness. To increase the bass response or reduce the treble response, try the following:

If the video on the TV or device you are watching does not match up with the corresponding audio you are hearing from your product, try the following

If your product seems to be set up properly but does not produce sound, try the following:

If the sound played from your product cuts in and out, plays inconsistently or is choppy-sounding, try the following:

If you are playing music from an AirPlay device to a group of AirPlay speakers and a delay is heard between the speakers, try the following:

If one of the speakers in your product cuts in and out, is of low volume or produces poor sound quality, try the following:

If you hear a pulsing, whirring or vibrating type of sound coming from a component of your product, try the following:

If the volume level heard from your product is faint or quieter than normal, try the following:

If your Bose remote control does not work or only sometimes controls the functions of your Bose product, try the following:

If you are unable to use your Bose remote to control playback commands (i.e. play/pause and skip track) in a mobile phone or computer audio application, view the following:

If your remote control works but some of the buttons on it do not control your system as expected, try the following:

If your remote control does not work from a distance or up close to your system, try the following:

If you push the buttons on your product but they do not respond or do not control you product as expected, try the following:

If your product appears to be receiving power but won't power on as expected:

If the battery LED status indicator on your product always shows a low charge either when checking battery level or charging the battery, try the following:

If you are unable to turn on your product while it is unplugged and using only battery power, try the following:

If power to your product seems intermittent or it powers on and off unexpectedly, try the following:

If you are playing music from an AirPlay device to a group of AirPlay speakers and a delay is heard between the speakers, try the following:

If your Bose product does not show up in the AirPlay menu, the AirPlay device says your product is unavailable, or the device cannot control AirPlay functions on your product, try the following:

If the battery charge level drains at a faster rate than expected, try the following: