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SoundTouch® Series II wireless adapter

Sold from 2015 - 2017

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Wi-Fi®
Setup
Streaming music
Sound
Bluetooth®
Power
Error Codes

If your product can connect to your network but is unable to obtain a strong signal or randomly disconnects from your wireless router, try the following:

If your product is unable to connect to your wireless router for Internet access:

Your Bose wireless product has an internal Wi-Fi network that is used for system setup. If this network cannot be connected or found by the device being used to setup your product, try the following:

If your product is unable to connect to your wireless router for Internet access:

Your Bose wireless product has an internal Wi-Fi network that is used for system setup. If this network cannot be connected or found by the device being used to setup your product, try the following:

Related error codes: c3-sc1005, 1321
If you are trying to access a music service but content from that service is unavailable or cannot be played, try the following:

Related error codes: 1018, 1616, 3511
Music services often have a skip limit that restricts the number or tracks you can skip. If a music service shows a message that your skip limit has been reached, you have reached the maximum allowed number of skipped songs. If this message appears unexpectedly, try the following:

If you experience distortion, crackling, static, noise or unexpected poor sound quality from your product:

If your product seems to be set up properly but does not produce sound, try the following:

If you are unable to pair a Bluetooth device (i.e. mobile phone, tablet or computer) to your product, try the following:

If your product appears to be receiving power but won't power on as expected:

Related error codes: 1018, 1616, 3511
Music services often have a skip limit that restricts the number or tracks you can skip. If a music service shows a message that your skip limit has been reached, you have reached the maximum allowed number of skipped songs. If this message appears unexpectedly, try the following: