What's a Refurbished Product
A Certified Refurbished product is one that’s been returned to Bose, for any reason. It’s then thoroughly inspected, tested, and serviced to meet strict Bose sound quality standards — the same as a new product. Appearance is closely examined; products occasionally have minor, nearly imperceptible blemishes. All Refurbished products have the same warranty as new products, and are available only from Bose. Quantities are limited.
Experience the widest sound of any smart speaker. It’s powerfully simple. Fill any room with wall-to-wall stereo sound, while built-in voice control puts millions of songs at the tip of your tongue.
Sound that fills the room
Take control with voice, touch, or app.
Get connected with Wi-Fi® and Bluetooth®
Personalize with the Bose Music app
Sync up with Apple Airplay 2
Bose Smart Speaker 500 image
Refurbished

Bose Smart Speaker 500 - Refurbished

5 out of 5 Customer Rating
$269.00 $379.00
color Triple Black
Benefits of buying direct from Bose
90-day risk-free trial
Free 2-day shipping and returns
What's a Refurbished Product
A Certified Refurbished product is one that’s been returned to Bose, for any reason. It’s then thoroughly inspected, tested, and serviced to meet strict Bose sound quality standards — the same as a new product. Appearance is closely examined; products occasionally have minor, nearly imperceptible blemishes. All Refurbished products have the same warranty as new products, and are available only from Bose. Quantities are limited.
Experience the widest sound of any smart speaker. It’s powerfully simple. Fill any room with wall-to-wall stereo sound, while built-in voice control puts millions of songs at the tip of your tongue.
Sound that fills the room
Take control with voice, touch, or app.
Get connected with Wi-Fi® and Bluetooth®
Personalize with the Bose Music app
Sync up with Apple Airplay 2
Bose Smart Speaker 500 image
product-image
Bose Smart Speaker 500 - Refurbished
color Triple Black
$269.00 $379.00

Product details

box content
What’s in the Box
  • Bose Smart Speaker 500
  • Power cord
Microphones 8 Microphones, Built-in Microphone
Sound Options Multiroom, SimpleSync
Audio cable included No
Entire Product System 8" H x 6.7" W x 4.3" D (4.75 lb)
Product Material Aluminum, Paint, Plastic
Wireless Connectivity A2DP Bluetooth Audio Streaming, Apple AirPlay 2, Network (Dual-Band WiFi Enabled), Network (WiFi Enabled), Wireless Connectivity
Bluetooth Version 4.2
Bluetooth Range Up to 30 ft (9 m)
Bose App Bose Music App

Simply download the Bose Music app on your device, plug in the speaker, and open the app to get started. The app will guide you through setting up your account on the speaker, adding your account information for your favorite music services, and adding Amazon Alexa to the product (where available).

No. The Bose Smart Speaker 500 uses the new Bose Music app for setup, control, and music browsing, while Bose SoundTouch products use the SoundTouch app.

The Bose Smart Speaker 500 can play music directly from streaming music services over Wi-Fi, controlled either by Amazon Alexa (where available) or using the Bose Music app. The Bose Smart Speaker 500 also has Bluetooth and Apple AirPlay 2 capabilities and a standard 3.5 mm auxiliary line-in jack. Additionally, you can play music on the Bose Smart Speaker 500 from the Spotify app on a smartphone, tablet, or computer using Spotify Connect.

Yes. Apple Music can be accessed over Bluetooth or Apple AirPlay 2.

The Bose Smart Speaker 500 can play music directly over Wi-Fi from Spotify, Pandora®, TuneIn, iHeartRadio™, Amazon Music, SiriusXM, and Deezer. Alexa access on the Bose Smart Speaker 500 allows voice control of Spotify, Pandora®, TuneIn, iHeartRadio™, Amazon Music, SiriusXM, Deezer, and Audible. Apple AirPlay 2 compatibility allows access to Apple Music, and other services may be accessed by playing from a device using a Bluetooth connection. Music and voice services may vary.

You can initiate and control content on the Bose Smart Speaker 500 using the Bose Music app, the buttons on the speaker, or with your voice (via Amazon Alexa, where available). You can also control the speaker using Spotify® Connect (through the Spotify app) or Apple AirPlay 2 compatibility for added control from Apple devices.

The microphones on the Bose Smart Speaker 500 may be turned off with a single tap of the microphone off button on the top of the product (on the lower left). This button completely cuts power to the microphones so Alexa will not hear any commands. For security reasons, it is not possible to use a voice command or the Bose Music app to turn the microphones on or off — only a physical button press can control the microphones. When the microphones are off, this button will always be backlit with a red LED light.

Yes. Although the Bose Smart Speaker 500 has Alexa built in, you can also play music from non-Alexa sources, such as integrated Wi-Fi music services available through the Bose Music app and the preset buttons on the product. You can also use a Bluetooth or auxiliary connection. All of these non-Alexa sources are available independent of whether the microphones are turned off or whether Alexa is installed.

The LCD display shows information about the content currently playing on the speaker, including album art, track name, artist name, music service information, radio station name, and location, etc. There is an optional clock setting available in the Bose Music app, which displays the time when the speaker is in standby mode. The display also shows setup and diagnostic information. It does not play video content and is not a touch screen. It will automatically dim based on the brightness of the room, and will turn off if content is not playing.

The light bar, located just above the LCD display on the front of the product, shows animations to indicate Alexa behaviors (such as listening, responding, etc), status indications (starting up, downloading, and installing updates; Bluetooth connecting; button presses), and other states.

Yes. Using Alexa only, you can directly call Bose smart products, Amazon Echo products, and anyone in your contacts list. Simply say, “Alexa, call Mom,” to initiate a call. Or say “Alexa, answer,” to accept an incoming call. You do not need your phone to make or take a call, and it’s free of charge. However, when calling products, both parties are required to have this feature set up in order to use and be on Wi-Fi.

Currently, Amazon Alexa works with QC35 headphones II, QC35 II Gaming Headset, Headphones 700, Home Speaker 300, Smart Speaker 500, Portable Smart Speaker, Smart Soundbar 300, Soundbar 500, and Smart Soundbar 700.

Yes. In the settings menu of the Bose Music app, there is an option to turn on a clock so that the speaker will show the current time on its LCD display screen when it is in standby mode. You can also use Alexa (where available) to ask for timers and alarms.

No. The speaker must be plugged into a wall outlet to function.

No.

No. You can control the product from across the room through the use of Alexa voice control (where available), or from anywhere on your Wi-Fi network using the Bose Music app.

The Bose Music app is used to set up and control the speaker. Once you’ve set up the speaker with the app, you can also control the speaker with its buttons or with your voice (via Alexa, where available). Certain Alexa-related settings can be managed in Amazon’s Alexa app.

Yes. The new Bose Music app is personalized so that multiple users can each have the Bose Music app on their own device and control the speaker with their own music services and favorite content.

No. The use of a voice assistant is optional; you can initiate music from the Bose Music app and other sources without using voice control. In countries where the Google Assistant and Alexa are available on the Bose Smart Speaker 500, the option to add voice control can be declined in setup and revisited at any time. You can also remove voice control from the speaker at any time via the settings menu of the Bose Music app. And when the Google Assistant or Alexa is installed, the microphones may be turned off at any time with the microphone off button on the speaker.

It is not possible to provide a comprehensive list of supported features, because the Google Assistant and Alexa are constantly evolving — but the integration of voice control with the new Bose family of smart products supports the vast majority of functionality, including music playback, control of smart home devices, setting timers and alarms, and general information requests. Give it a try, just say “Hey Google”, or “Alexa” and ask a question.

Yes. There are various Google Actions and Alexa Skills for smart home device control that work on the Bose Smart Speaker 500: for instance, “Hey Google, set my smart thermostat to 72 degrees” or “Alexa, turn off the lights.”

Yes. You can cast audio content to your group of Bose smart speakers or soundbars through the Bose Music app or on the products themselves. Start by creating a group in the Bose Music app and casting to that group, or by pressing and holding the Action button on the connecting device to pair them into a group that’s playing a cast stream. Group your ground floor speakers, or all the speakers in the house and get the party started.

Download your product’s app now

Available on Google Play and the Apple Store

Owner's guide
Quick start guide

Why buy from Bose

Features

Bose Smart Speaker 500 – Refurbished
  • Immerse yourself in wall-to-wall sound
    Two custom drivers point in opposite directions to fill any room with astonishing sound.
  • Shout out any of your needs
    Control your music, get information, and so much more with built-in voice assistants.
  • Ready for your command
    Even when the party gets loud, our voice technology array still hears you.
  • Get set with your favorites
    With up to six presets, make it easy to pull up your favorite playlists and streaming services.

Ratings and Reviews

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