Why Buy Direct from Bose.com

A great product is more than what’s in the box. It’s a promise of premium performance, world-class support, and everything you expect from a trusted brand. It’s just one of many reasons why you’ll shop with confidence on Bose.com.

Price match promise

Shop confidently, knowing we’ll match a lower price. If you purchase a new product from Bose.com and then find a lower price for that same product on our site or through select authorized Bose dealers — Best Buy, Target, or Walmart — you can request a price match/refund within 14 days of purchase.
Prior to making a purchase, or during the 14 days after your purchase, please contact us for help with your price match request. You’ll be asked to submit an image or link of the current lower price. We’ll then review and verify the price match request. 

What qualifies

  • The product must be the identical model and be in stock, ready to ship, from one of the following authorized dealers: Best Buy, Target, or Walmart
  • The lower price must be the listed price (plus any shipping costs) and be valid at the time of request
  • The price match request must be submitted by the individual who is listed in the “bill to” section of the order
  • We reserve the right to verify the lower price and availability of the product, and we may decline the request
  • No rain checks will be issued for items out of stock at Bose to match a competitor’s price
  • We reserve the right to limit quantities of price matches on identical items

The Bose Price match promise does not cover:

  • Products shipped from or sold by third-party sellers or “marketplace” retailers
  • Prices that only display on a website after a guest log in
  • Any financing offers, bundle offers, items included in bundle offers, free items, pricing errors or misprints, mail-in offers, rebates, items that are advertised in limited quantities, out-of-stock items, credit card offers, discounts related to membership programs or loyalty offers, student, military, teacher, or first responder discounts, coupons, clearance, or closeout items, liquidation sales, damaged products, open-package products, pre-owned or refurbished/reconditioned products

90-day risk-free trial

Satisfaction is guaranteed on all Bose Products. We want you to be thrilled, so if you're not satisfied with your purchase for any reason, simply return it within 90 days of receipt (30 days for aviation headsets and accessories) for a full refund.

We currently accept online returns only for products purchased directly from Bose. If you purchased your product from a Bose store or another retailer, please return it to that store.

Refunds typically take 3-5 business days to process (excluding Klarna and Afterpay payment methods).

For exchanges, give us a call.  See our Terms of Sale for details.

Trade up

Trade up offers are valid in the United States only, are subject to availability, and can be withdrawn at any time without prior notice. Offers are valid only for customers who trade in a qualifying product. Traded-in products will not be returned. Trade-in offers cannot be combined with other offers, applied to previous purchases, or applied toward taxes or delivery. Not valid for cash. If the newly purchased product is returned, the refund value will be the price paid for the newly purchased product. Offers are subject to change without notice. The full terms and conditions are available from the offer page before proceeding with the trade up. Start your trade up.

Free ground shipping and returns

Free shipping on orders over $49 or more. Orders typically take 1 – 2 days to process and 2 days to ship. Any delivery dates or times shown as part of the checkout process are estimates only and are not guaranteed. The number of days quoted for standard and express shipping refers to transit time only, additional time is required to proceed orders (typically 1 – 2 business days).

You agree to pay any shipping and handling charges shown at the time you place an order. We reserve the right to increase, decrease, add, or eliminate shipping and handling charges from time to time, but we will provide notice of the charges applicable to you before you make your purchase. Unless we state otherwise, risk of loss or damage to a Product passes to you upon shipment of the Product to your specified delivery location. You have thirty (30) days from the shipment date to notify Bose of any missing, wrong, or damaged portion of your order.

Orders placed on Bose.com can only be shipped to addresses within the United States, US Virgin Islands, and Puerto Rico. If you would like to place an order for shipment to another country, please visit Bose Worldwide.

If you have any questions or concerns regarding shipping, please contact us at: Bose Product Support. 

Flexible payment options: Klarna or Afterpay

Press play. Then pay. Financing the power of sound is easier than ever with flexible payment plans through Klarna or Afterpay that allow you to break up your total cost into 4 installments.  The first is taken during checkout and the remaining 3 payments are deducted every two weeks thereafter. 

Take advantage of these flexible payment options to finance your favorite sound and start enjoying world-class audio today. 

Klarna 

Please note that a higher initial payment may be required for some purchases. Pay later in 4 installments. Visit Klarna for complete terms.. For CA residents loans made or arranged pursuant to a California Finance Lenders Law License.

Afterpay

You must be over 18, a resident of the U.S. and meet additional eligibility criteria to qualify. Late fees apply. Estimated payment amounts shown on product pages exclude taxes and shipping charges, which are added at checkout. Visit Afterpay for complete terms. Loans to California residents made or arranged pursuant to a California Finance Lenders Law license.

Technical support

Free technical support is available for all Bose products — even older or retired models — via our online service & repair hub, SMS, chat, and phone.

World-class customer service

Need help initiating a return, exchange, or trade up? Have questions about billing, bulk orders, or something else? Our world-class customer service staff is standing by to assist you with any non-technical support issues.

My Bose account

When you buy from Bose.com, you have the option to create a My Bose account where you can easily manage orders, register products, view your warranty status, and enjoy exclusive offers just for My Bose members.

Bose warranty

All Bose products (including Certified Refurbished) are covered by a warranty of at least one year. 

Authentic Bose products

The only way to be sure you’re buying a genuine Bose product is to buy directly from Bose or a Bose authorized dealer.

Bose Certified Refurbished

All Bose Certified Refurbished products are rigorously tested for complete functionality and optimal performance to meet our strict quality standards. Certified Refurbished products are eligible for the same 90-day return period as new products* and can only be purchased directly on Bose.com. Save on amazing Bose sound while reducing electronic waste.