IMPORTANT SAFETY INFORMATION

Recall of Certain Bose Bass Modules

Bose is voluntarily recalling bass modules manufactured before April 1, 2006 that were sold with select Acoustimass, Lifestyle, and Companion home theater systems. Under certain conditions, electrical components within the bass module can fail, posing a fire hazard.

 

To determine if your bass module is impacted, follow the steps below. If your bass module is included in the recall, please stop using it and unplug it from the electrical outlet immediately.

STEP 1

Locate your bass module.  Below are two images of the bass modules included in this recall.  The color of your bass module may be either black or white.

Bass Module Version #1

Bass Module Version #2

STEP 2

Unplug your bass module from the electrical outlet.  Turn your bass module so you can view the label. Find your product name and serial number on the label. The product name is located at the top of the label next to the Bose logo. The serial number is described as “SER. NO.” or “SERIAL NUMBER”. See examples below. Your label may look slightly different than these images.

Bass Module Version #1

The label is located on the bottom of your bass module. Make sure to take a picture or write down your product name and serial number for easy access when needed.

Bass Module Version #2

The label is located on the back of your bass module. Make sure to take a picture or write down your product name and serial number for easy access when needed.

STEP 3

If your product name is “ACOUSTIMASS 6 III HOME ENT. SYSTEM” or “ACOUSTIMASS 15 II HOME ENT. SYSTEM”, go to Step 4 below to determine if your bass module is included in the recall. If your product name is something different, open the product list via the button below and match the product name from your label to the product list.


If the product list indicates that your bass module is included in the recall, please go to Step 5 below for instructions on how to return it


open product list

STEP 4

If your product name is “ACOUSTIMASS 6 III HOME ENT. SYSTEM” or “ACOUSTIMASS 15 II HOME ENT. SYSTEM”, look at the serial number on your bass module (you can find your serial number as shown above in “Step 2”).


Find digits 8 through 11 of the serial number (circled in the image below)

 

  • If digits 8 through 11 are between 2090 and 6091, your product is included in this recall. Please go to Step 5 below for instructions on how to return it.
  • If digits 8 through 11 are not between 2090 and 6091, your product is not included in this recall.

STEP 5

If you have determined that your bass module is included in the recall by following the steps above, stop using it immediately and do not plug it in or reconnect it to electrical power. Return your bass module and we’ll repair it free of charge. Alternatively, given the age of your product, you may elect to return your bass module in exchange for a 40% discount on a new Bose Soundbar, which is our newer all-in-one music and home theater sound solution.

To initiate your bass module return:

1. Is your serial number 17-digits? You may use the self-service option below by entering your serial number from the Bass Module label.

17-digits example: 010052z82009999AS


Start self-service

2. Is your serial number less than 17-digits? Please contact Bose directly using the contact information at the bottom of the page. A Bose customer service agent will assist you.


Less than 17-digits example: A5P30GE106432
3. If you are unable to use online self-service for any reason, please contact Bose using the contact information at the bottom of the page.

Contact us

Do you need additional help or are you still unsure if your bass module is included in this recall? Use below contact information to contact us directly.


888-260-0819

Monday - Friday: 9 AM - 9 PM ET
Saturday: 9 AM - 7 PM ET




This recall is being conducted in cooperation with the U.S. Consumer Product Safety Commission