IMPORTANT SAFETY INFORMATION

Bose is voluntarily recalling certain Bose S1 Pro System Battery Packs and Bose S1 Pro+ System Battery Packs. The recalled lithium-ion battery packs can overheat and ignite, posing a risk of injury from fire and overheating hazards. These battery packs were originally sold as part of Bose S1 Pro and S1 Pro+ Portable Bluetooth Speaker Systems and also sold as stand-alone accessories or replacement parts.    

To determine if your battery pack is impacted, please follow the instructions below.

If your battery pack is included in the recall:  

• Immediately stop using it.
• If it is installed in your speaker, remove it following the instructions below.
• Once removed, locate the battery pack’s serial number according to the instructions below and write it down. You will need it to request a replacement.
• Dispose of the impacted battery pack in accordance with your local requirements for recalled lithium-ion battery disposal. Do not place the battery pack in household trash, general recycling, or in used battery recycling boxes found at various retail stores.  If needed, contact your municipality for disposal instructions.

Once the battery pack has been removed, you may continue to safely use your Bose S1 Pro or S1 Pro+ Portable Speaker while connected to AC mains power without the battery pack installed.

Locate the serial number printed on the battery pack.

1. Power off your S1 system and disconnect it from power.

2. On the bottom of your system, loosen the two screws and remove the bottom plate.

3. Remove the battery pack using the pull tabs.  

4. On the battery pack label, locate the 17-digit serial number printed below the bar code. 

• 083723
• 078352
• 084105
• 078591
• 078592
• 084106
• 086409
  

If the serial number does not begin with one of the sequences above, your battery pack is not included in this recall and is safe to continue using. 

1. Stop using it immediately. If you haven’t already done so, immediately remove the battery pack from your S1 system. For additional guidance, see the instructions above for removing the S1 Pro or S1 Pro+ battery packs. 

2. Enter the battery pack serial number on our Start a Repair or Replacement page to request a free replacement battery pack. Online requests are not available in all regions. If this page is unavailable, contact us for help.

Note: Your S1 speaker and battery pack both have separate serial numbers. Be sure to enter the 17-digit serial number printed on your battery pack.

3. Dispose of the impacted battery pack in accordance with your local requirements for recalled lithium-ion battery disposal. Do not place the battery pack in household trash, in general recycling, or in used battery recycling boxes found at various retail stores.  If needed, contact your municipality for disposal instructions. Once the battery pack has been removed, you may continue to safely use your S1 speaker while connected to AC mains power without the battery pack installed. 

Do you need additional help? 

If you’re still unsure if your battery pack is part of this recall or need additional help, please contact us directly. 

This recall is being conducted in cooperation with the U.S. Consumer Product Safety Commission.