Bose SoundTouch support discontinued

Update: Jan 7, 2026

In October 2025, we announced cloud support for SoundTouch products would be ending. Since then, we’ve heard from some owners with questions and feedback, and we’ve been listening carefully. Cloud support will still be ending, but we’re extending the date from February 18 to May 6, 2026, to better support you during the transition. This page has been updated to reflect these new options.

Before cloud support ends, the SoundTouch app will get an automatic update.

On May 6, 2026, the app will update to a version that supports the functions that can operate locally without the cloud. No action will be required on your part. Opening the app will apply the update automatically.

What will continue to work:

• Streaming music from your favorite apps directly via Bluetooth®, AirPlay, Spotify Connect, and AUX

• Setting up and configuring your system

• Remote control features, such as Play, Pause, Skip, and Volume

• Grouping multiple speakers together

What will no longer work:

• Presets (preset buttons on the product and in the app)

• Browsing or playing music services directly from the SoundTouch app

Important note: Your system will no longer receive security and software updates. Please make sure to always use your system on a secure, private network.

How to keep listening after May 6
You can continue enjoying music through your favorite music services (i.e. TuneIn and Pandora) by streaming directly from their apps and sending the audio to your SoundTouch system using AirPlay, Bluetooth, or AUX. Soundbars and home theater systems can still use HDMI or optical connections for TV audio.

If you use Spotify, you can continue streaming with Spotify Connect through the Spotify app.

With the Bose SoundTouch cloud going away, you will lose access to Presets and System Updates. Please take note of any saved presets that you would like to listen to after the cloud is offline and refer to the SoundTouch End-of-service Guidance for instructions on how to set up those presets as favorites within your music service apps.  

Additionally, please use the Bose SoundTouch app to update your systems to the latest firmware version. System updates will no longer be available after the cloud is offline.

Open-source options for the community 

We’re making our technical specifications available so that independent developers can create their own SoundTouch-compatible tools and features. The documentation is available here: SoundTouch API Documentation.

Why is Bose ending support for SoundTouch?
Bose SoundTouch systems were introduced into the market in 2013. Technology has evolved since then and we’re no longer able to sustain the development and support of the cloud infrastructure that powers this older generation of products. We remain committed to creating new listening experiences for our customers built on modern technologies. 

Will my SoundTouch speaker stop working?
Some functions such as Bluetooth and AUX on standalone SoundTouch speakers (like SoundTouch 10, 20 Series III and 30 Series III) will continue to work when connected to a mobile device or wiredsource, Soundbars and Home Theater systems can still continue to use HDMI or optical connections for TV audio. Other features like SoundTouch streaming and certain app controls, will no longer function. 

UPDATE Jan 2026: AirPlay and Spotify Connect should continue to function. 

Will the SoundTouch app stop working?
UPDATE Jan 2026: On May 6, 2026, the app will automatically update to a version that supports key functions without relying on the cloud. With this version of the app, you will be able to control any system that is on the same Wi-Fi network as your phone. You will still be able to set up, configure, remotely control, and group systems through the app. Browsing music services and initiating content from within the SoundTouch app will no longer function. Instead, you may download your favorite music service apps (TuneIn, Pandora, etc.) and send audio to the SoundTouch systems via AirPlay, Bluetooth, or AUX. If you are a Spotify user, stream content to your SoundTouch system using Spotify Connect from within the Spotify app. 

Will the SoundTouch app still be available to download?
UPDATE Jan 2026: The SoundTouch app will remain available to download in all regions until further notice.

Will I lose access to my saved presets?
While some existing presets may continue to work, we cannot guarantee that all presets will work going forward. You will not be able to change any existing presets after May 6.

If you wish to continue listening to the content stored in your presets, you will need to take note of the referenced playlist name and associated music service. You can find this information today within your Bose SoundTouch app within the Presets icon. You can then use this information to find and save this playlist as a Favorite within the relevant music service app. 

To listen to this content (instead of using the Preset feature) you will select this Favorited playlist from within your music service app, and then stream the audio from your phone to the SoundTouch system using AirPlay, Spotify Connect, Bluetooth, or AUX. 

Refer to SoundTouch End-of-service Guidance for a step-by-step visual guide. 

Where can I get help after support ends?
We’re committed to supporting our customers. If you have any questions or concerns regarding your options after this change, please feel free to visit the Bose Support site  for up-to-date support and contact information. 

Does this impact other products?
No. This change only impacts products sold with SoundTouch functionality. 

Is Bose offering any incentives for existing SoundTouch customers?
You would have received an email in early October from Bose with incentive options. If you have questions about options that were provided, please reach out to Bose customer service via the Bose Support site. 

What happens to my account and personal data?
We’ll be deleting any product usage and interaction information associated with your SoundTouch product by May 15, 2026 (previously Feb 25). If you own other Bose products, your My Bose account will stay active and can still be used on our website (where available) and in other Bose apps. If you’d like to download or delete your SoundTouch data, or delete your My Bose account entirely, fill out our privacy request form. 

Will my product continue to receive security updates?
No. SoundTouch products will not receive any security updates. Please use the Bose SoundTouch app to update your system to the latest firmware version before May 6, 2026. Updates will not be available after the cloud is offline.

How do I still listen to TuneIn on my SoundTouch system?
Download the TuneIn app and stream via Bluetooth connection or AirPlay (iOS only) to your SoundTouch system. If you are an Android user and your system does not have Bluetooth, consider purchasing a wireless audio receiver and plugging it into your system’s AUX input.

Refer to SoundTouch End-of-service Guidance for a step-by-step visual guide. 

How do I still listen to Spotify on my SoundTouch system?
Download the Spotify app and select your SoundTouch system from the Spotify Connect menu at the bottom of the Now Playing screen.  

Refer to SoundTouch End-of-service Guidance for a step-by-step visual guide. 

How do I still listen to Pandora on my SoundTouch system?
Download the Pandora app and AirPlay (iOS only) or Bluetooth to your SoundTouch system. However, if you are an Android user and your system does not have Bluetooth, consider purchasing a wireless audio receiver and plugging it into your system’s AUX input. 

Refer to SoundTouch End-of-service Guidance for a step-by-step visual guide. 

How do I still listen to Bluetooth on my SoundTouch system?
Bluetooth functionality is not impacted by the SoundTouch Cloud deprecation. Refer to your user manual or support.bose.com for information on how to pair and stream via Bluetooth. 

How do I still listen to AUX on my SoundTouch system?
AUX functionality is not impacted by the SoundTouch Cloud deprecation. Refer to your user manual or support.bose.com for information on how to pair and stream via AUX. 

How do I still listen to AirPlay on my SoundTouch system?
AirPlay will continue to work without the Bose Cloud. 

Refer to SoundTouch End-of-service Guidance for a step-by-step visual guide. 

How do I still listen to a music service on multiple SoundTouch systems?
Start by streaming music to your closest SoundTouch system via Spotify Connect, Bluetooth, or AUX. Then open the SoundTouch app, navigate to that system, and add other SoundTouch systems to the stream.  

If you wish to use AirPlay, note that only AirPlay 2 can be used to create a multi-room audio experience. Streaming via AirPlay can be done through the AirPlay interface from within the music service app. 

Refer to SoundTouch End-of-service Guidance for a step-by-step visual guide.