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We offer 2 methods of shipping, standard and express. Please note that the number of days quoted for standard and express shipping refers to transit time only. Additional time (typically one business day) is required for processing in-stock orders. Refer to the chart for estimated delivery times. You can use your order number to track the status of your shipment. Order information generally becomes available 24 hours after you place your order.

Shipping charges are based on the shipping method you choose. When you make a purchase on Bose.com, the shipping charge will appear on the Payment Options page of the checkout process.

Satisfaction is guaranteed on all Bose consumer products. Try your purchase for 30 days. If you’re not satisfied for any reason, simply return it within the 30-day risk-free trial period (45 days for L1 systems) for a full refund of the purchase price — at our expense. You can also exchange it for up to 90 days. There’s no restocking fee.

Orders of QC35 II customized headphones are created just for you and the Bose 30-day risk-free trial does not apply. You may return this product within 30 days of purchase subject to a 25% restocking fee. Products customized by Bose are fully backed by our standard limited warranty. Please note that any products customized by any third party voids the Bose limited warranty.